SPECIALIST, SUPPORT ANALYST, IT SUPPORT
About The Position
Innovation Starts With You Propel your career at Belden, where innovation creates possibilities—for our people, our customers, and the communities we serve. We connect people, information, and ideas to solve the world’s most complex connectivity challenges, turning curiosity into meaningful impact. Here, you’ll take on work that challenges you, supports your growth, and empowers you to shape what’s next. You’ll collaborate with global teams, gain diverse perspectives, and contribute to solutions that extend beyond our business—creating value in the world around us. Together, we are shaping the future of digitization and paving the way for the next generation of innovation. This position is responsible for primary Service Desk Support for our manufacturing facility in Richmond, Indiana.
Requirements
- An Associates Degree, Information Technology
- At least 3 years of experience in a service desk or technical support role
- Excellent communication, problem-solving, and customer service skills
- Ability to work independently and as part of a team
Nice To Haves
- Familiarity with PC Hardware, Active Directory, and IT Operation Management preferred
Responsibilities
- Completing tickets related to PC software and hardware break fix on location.
- Handling day-to-day service desk requests and resolving issues related to hardware and software on devices throughout the facility
- This position is responsible for coordinating hardware procurement and creation of purchase requisitions within the company purchasing system.
- Troubleshooting issues with network and SATO label printers including but not limited to clearing print job errors, clean printhead and guide rollers, install ribbons, toner replacements, and ordering new devices as needed.
- Move IT equipment throughout plant as needed by the business as well as replace depreciated technology such as mice, keyboards, and monitors.
- Responsible for imaging and deploying new computing devices; reimage existing devices as required.
- Responsible for decommissioning and replacing end-of-life hardware within the facility in accordance with company standards.
- Assist plant associates with password resets.
- Configure devices for the manufacturing floor.
- Other duties as assigned by supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
