Squad Training Partner

Roche•South San Francisco, CA

22h•Remote

About The Position

The Squad Trainer Partner is a critical, high-impact role responsible for developing, delivering, and managing training and continuous education for our field-based Customer Engagement teams on dedicated squad strategies. This home office position serves as the primary training and performance enablement link between the home office, the field, and squad partners ensuring consistent messaging, skill development, and execution of company strategy. The ideal candidate is a dynamic facilitator, instructional design enthusiast, and proven subject matter expert in therapeutic area methodologies. This role is a key member of the Learning & Skill Development team and will report into the Director of Field/Squad Training Partners.

Requirements

You have a Bachelor's degree in Business, Communications, Education, or a related field;
You have 2+ years in the pharmaceutical/biotech industry with facilitation experience.
You have 3+ years demonstrated experience leading deliverables across a remote team, and can quickly organize functional teams to design and develop learning projects.
Customer Engagement Expertise: 2+ years of proven background in delivering highly technical/scientific data to small and large groups.
Instructional Design: Foundational knowledge of adult learning principles and instructional design models (e.g., ADDIE, SAM).
Facilitation: Strong presentation, communication, and virtual/in-person facilitation skills to be used in national meetings, main stage, external events, and director-level meetings with the ability to engage diverse audiences.
Technology Proficiency: Familiarity with Microsoft Office/Google Workspace, Learning Management Systems (LMS), and virtual training platforms (e.g., Zoom, Teams).

Nice To Haves

Self-Motivated: Proven ability to manage a demanding schedule, prioritize tasks, and work independently with minimal supervision in a remote environment. Proven track record for consistently meeting or exceeding goals and objectives.
Data-Driven: Ability to interpret sales and performance data to inform training strategies. Previous experience in completing & implementing attainable business plans.
Collaborative: Strong relationship-builder capable of earning trust and credibility with both field teams and home office stakeholders.
Adaptability: Comfortable navigating ambiguity and quickly adapting training content and delivery methods based on changing business needs.

Responsibilities

Training Development & Delivery
Onboarding: Design and facilitate comprehensive remote and in-person onboarding programs for all new CE hires in the assigned therapeutic area, ensuring they are proficient in clinical product knowledge, company processes, and customer engagement standards.
Continuous Education: Develop and deliver ongoing training modules (webinars, in-person workshops, e-learning) on topics including new product launches, competitive updates, compliance, and product information, based on FDA approved guidelines.
Facilitation: Act as a high-energy, credible facilitator for live training sessions, including regional squad meetings and national training events.
Certification: Develop and execute certification strategies across all commercial field roles, ensuring compliance with federal, state, and local laws. Incorporate diverse perspectives into learning and certification recommendations
Field Performance & Coaching Needs Assessment: Conduct regular training needs analyses through field observations, data analysis, and collaboration with Regional Managers & Squad Learning Business Partners to identify skill gaps and performance opportunities. Partner with internal LSD teams to track and measure the effectiveness of training initiatives to identify skill gaps and performance opportunities.
Field Coaching: Perform scheduled and ad-hoc field visits/ride-alongs to observe CE team members, provide immediate and constructive coaching, and model effective customer engagement behaviors.
Performance Support: Partner with HEDs, HDs, and Squad Leaders to create and implement targeted development plans for individuals and teams needing focused improvement on driving on-label clinical demand and contributing to the overall national strategy.
Home Office Alignment & Content Management SME Partnership: Serve as the subject matter expert (SME) liaison between the field, Squad Learning Business Partners, and Therapeutic Area Squads to translate complex information into clear, actionable training content.
Curriculum Management: Maintain and update training materials, job aids, and the Learning Management System (LMS) content to ensure accuracy and relevance. Invents new approaches to improve, enhance, or scale the delivery of learning, particularly through the development of executive presence in leaders across GNE, new technologies (AI, etc).
Measurement: Track and report on key training effectiveness metrics (e.g., knowledge checks, post-training performance data), analyze root cause of business problems, and provide recommendations for program refinement.