Sr. Access Advisor - EOAM
About The Position
Must live within driving distance of campus or be willing to relocate within driving distance. The Enterprise Office of Access Management (EOAM) provides patient access-centric systems, capabilities and knowledge that enable the practice to execute on Mayo Clinic's access priorities and meet the needs of our patients. The EOAM Practice Partner Unit is responsible for co-management of patient access and provider capacity, utilizing access data to improve practice performance toward patient access targets and improvement initiatives, in collaboration with Practice Leadership. Senior Access Advisors provide analysis, interpretation, and recommendations at a local, departmental or site level. This role supports clinical division and department patient throughput by providing leadership in a team environment. They utilize data to proactively identify opportunities and recommendations for optimizing patient seen capacity, which is instrumental to Mayo Clinic’s financial plan. Senior Access Advisors are recognized and relied upon as trusted business advisors within patient access and provider capacity management and aid in navigation of the EOAM/OAM organization. Senior Access Advisors exhibit advanced investigational skills, attention to detail, accuracy, and the ability to manage and prioritize multiple tasks. They possess advanced customer service skills and anticipate and address customer needs in a timely manner. They are proficient in business strategy and business planning principles and apply them to project work (areas may include but not limited to value proposition, mission/strategy, goals/objectives, technology assessments, funding, and management/administration). Senior Access Advisors at a senior level lead multidisciplinary teams evaluating strategic, operational, and financial aspects of patient throughput and provider capacity, which is critical to the Mayo mission. They identify, recommend, and implement transformational access solutions for departments and sites including applied analytics methods, new staffing models, organizational structures, workflow, and digital interventions. They have demonstrated business acumen as well as competencies in strategy, systems thinking, consultation, coaching and /or leadership. They handle and navigate ambiguous situations. Senior Access Advisors give direction to, mentor, coach, and train staff. Candidates must have the ability to utilize Tableau, Business Intelligence and Epic; and possess advanced Excel skills. An understanding of the healthcare industry is preferred.
Requirements
- Must live within driving distance of campus or be willing to relocate within driving distance.
- Advanced investigational skills, attention to detail, accuracy, and the ability to manage and prioritize multiple tasks.
- Advanced customer service skills and anticipate and address customer needs in a timely manner.
- Proficient in business strategy and business planning principles and apply them to project work (areas may include but not limited to value proposition, mission/strategy, goals/objectives, technology assessments, funding, and management/administration).
- Demonstrated business acumen as well as competencies in strategy, systems thinking, consultation, coaching and /or leadership.
- Ability to utilize Tableau, Business Intelligence and Epic
- Possess advanced Excel skills.
Nice To Haves
- An understanding of the healthcare industry is preferred.
Responsibilities
- Provide analysis, interpretation, and recommendations at a local, departmental or site level.
- Support clinical division and department patient throughput by providing leadership in a team environment.
- Utilize data to proactively identify opportunities and recommendations for optimizing patient seen capacity.
- Lead multidisciplinary teams evaluating strategic, operational, and financial aspects of patient throughput and provider capacity.
- Identify, recommend, and implement transformational access solutions for departments and sites including applied analytics methods, new staffing models, organizational structures, workflow, and digital interventions.
- Give direction to, mentor, coach, and train staff.
Benefits
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
