Sr Analyst, Customer Logistics / Routing Comp

United Sports Brands•Goodyear, AZ

9h•$75,000 - $90,000•Onsite

About The Position

Reporting to the Manager, Inventory Control, Processes, & Systems, the primary responsibilities of this role include overseeing all aspects of customer order logistics, while coordinating inventory flow, delivery execution, and issue resolution within the Warehouse team. This role serves as a critical bridge between customers, sales, operations, warehouses, and transportation partners to ensure orders are accurate, on time, and cost-effective. The position combines analytical work with hands-on problem solving in a fast-moving environment.

Requirements

Bachelor’s degree in Supply Chain, Business, Logistics, Operations, or related field
5-7 years of experience in order management, logistics, or supply chain operations
Prior experience directly supporting “Big Box” Retail key customers, with strong working knowledge of routing guides, compliance standards, EDI/order management, and freight coordination.
Strong analytical and problem-solving skills
Proficiency in Excel and ERP systems (SAP, Oracle, NetSuite, or similar)
Excellent written and verbal communication skills
Ability to manage multiple priorities in a deadline-driven environment
Problem Solving, Logic, and Business Analysis
Critical thinking and decision making
Integrity, Ethics
Respect for others
Communication
Quality and Timeliness of Work
Teamwork/Collaboration
Results Oriented
Initiative and Motivation
Adaptability and Flexibility
Good Judgment
Continuous Improvement
Technical/Functional Competence
Effectively work/influence cross functionally
Strong negotiation/influence skills with retail customers

Responsibilities

Act as the Subject Matter Expert and “Gatekeeper” for all Customer Routing Guides
Ownership of Weekly Routing Calendar management for key customers
Customer Logistics Portals Maintenance / Management Updates
Assist Routing Team as needed to coordinate shipments with carriers and warehouses
Serve as the primary point of contact for customer order-related inquiries at the Warehouse.
Monitor inventory availability to support customer demand (e.g., hot inbounds for orders, etc.).
Flag potential stock issues and work with planning or operations teams on resolutions.
Special Order Handling Key Contact / Coordination – Value-Added Services (VAS) requirements (per Customer Routing guides), Rush Orders, New Sets, Shippers, SAMPLE orders, etc.
Support customer allocation decisions during constrained supply situations.
Analyze order fulfillment performance (OTIF, lead times, backorders).
Track freight costs, accessorial charges, service failures, and Customer chargebacks
Lead review/dispute activities on chargebacks as needed.
Prepare reports and dashboards for internal stakeholders, including Key Customer Scorecards.
Identify process gaps and recommend improvements to order-to-cash workflows.
Analyze sales, customer, and operational data and provide insights/recommendations on actions to take at each customer to improve quality, service, and cost.
Work closely with Sales, Customer Service, Supply Chain, Finance, and Operations
Support billing accuracy by ensuring orders and shipments are properly documented
Assist with customer audits, claims, and returns
Assist Sales and Customer Service Teams with preparation / key content for Customer Review meetings
May provide work-direction/guidance to Routing and/or Operating Teams specific to Customer Performance Standards and expectations (e.g., Routing and Compliance Guides, etc.)