Sr Analyst Digital Marketing

Republic Services

1d

About The Position

POSITION SUMMARY: The Digital Marketing Senior Analyst will play a key role in supporting the strategy and execution of an omni-channel world-class customer experience. This role will work directly with Sales, Marketing, Customer Support, Operations, and IT to gather requirements & provide scalable solutions that marry technology capabilities and best practices with Republic Services’ customer and internal needs. The ideal candidate will have solid functional and working knowledge of eCommerce market trends and buying journeys and should be comfortable working in a dynamic and high visibility role within the organization. PRINCIPAL RESPONSIBILITIES: Defines and manages the interconnectivity of online and offline experiences with the goal of ensuring that customers regardless of channel have a seamless experience Shapes product roadmap that will optimize the user experience and the customer lifecycle Leverages inputs from stakeholders, Voice of Customer, product roadmap, and analytics to continuously define and prioritize features to improve the customer and employee experience. Designs and measures reporting to track objectives and key results of product development Maintains strong relationship with architect and engineers to deliver and iterate on product roadmap Evaluates products to address technology or data gaps In partnership with Sales and IT partners manages and maintains the day-to-day relationship with 3rd parties. Conducts and owns updates and analysis for key performance indicators and dashboards and uses information to make recommendations to drive results. Communicates with internal and external customers for relevant input to develop and implement successful projects. Uses information received to make recommendations to support and influence business goals and objectives. Performs other job-related duties as assigned or apparent.

Requirements

• Experience with eCommerce, customer experience design, and digital and data platforms
• Ability to think strategically and see the big picture, analyzing a problem or project from a variety of angles, yet examining specific aspects in significant detail
• Process-oriented, mindset of continual improvement; real passion for ingesting and analyzing data, documenting processes with the intent of driving progressive improvements and significant innovation
• Cross-functional leadership experience with ability to influence stakeholders and build consensus in a matrixed organization structure
• Excellent project management skills; confident managing upwards and coordinating with cross-functional dispersed teams with a good understanding of project management tools and concepts.
• A good balance of technical knowledge and business acumen with a customer-first mindset
• Able to work diligently and independently, but according to direction and within pre-set guidelines.
• 3 years of experience working with digital marketing technologies.
• Minimum of 2 years of product management experience.

Responsibilities

• Defines and manages the interconnectivity of online and offline experiences with the goal of ensuring that customers regardless of channel have a seamless experience
• Shapes product roadmap that will optimize the user experience and the customer lifecycle
• Leverages inputs from stakeholders, Voice of Customer, product roadmap, and analytics to continuously define and prioritize features to improve the customer and employee experience.
• Designs and measures reporting to track objectives and key results of product development
• Maintains strong relationship with architect and engineers to deliver and iterate on product roadmap
• Evaluates products to address technology or data gaps
• In partnership with Sales and IT partners manages and maintains the day-to-day relationship with 3rd parties.
• Conducts and owns updates and analysis for key performance indicators and dashboards and uses information to make recommendations to drive results.
• Communicates with internal and external customers for relevant input to develop and implement successful projects.
• Uses information received to make recommendations to support and influence business goals and objectives.
• Performs other job-related duties as assigned or apparent.

Benefits

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)
• Benefits: https://jobs.republicservices.com/us/en/about-us/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees