Sr. Analyst, Strategic Business Enablement
About The Position
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express About the U.S. Consumer Services Team The U.S. Consumer Services Team (USCS) is responsible for our suite of consumer products, services and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. About the U.S. Consumer Services – Business Development & Partnerships Team Within U.S. Consumer Services, the Business Development & Partnerships Team (BD&P) is focused on building strong partnerships with great brands; these partnerships differentiate our card products and deliver compelling partner-funded value to our Card Member, which makes membership essential. The Sr. Analyst, Strategic Business Enablement will partner closely with the broader Business Development & Partnerships Team to support our efforts in driving partner sourced value through the enhancement of our benefit partnerships, with a focus on operational excellence. This role will work cross functionally with several groups across American Express including Product Management and Lending, Marketing, Control Management, Analytics, Finance, Controllership, Global Merchant Services, Global Commercial Services, and more.
Requirements
- Proactive, organized, and results oriented individual
- Roll-up your sleeves attitude with eagerness to problem solve and drive results
- Superb relationship building skills, a strong collaborator with ability to work across multiple partners and projects
- Highly organized, with exceptional prioritization and time management skills
- Strong attention to detail and commitment to excellence
- Quick learner, with an understanding of American Express products, systems, and technology platforms
- Exceptional verbal and written communications skills
- Bachelor's degree
Responsibilities
- Support benefit operations, with a focus on delivering internal/external reporting, facilitating partner invoicing and marketing approvals, and leading issue investigations.
- Drive BD&P process improvements through the development and maintenance of playbooks, trackers, and repositories.
- Partner cross-functionally with internal stakeholders to execute key enterprise initiatives and ensure operational excellence
- Lead partner marketing governance by tracking partner-owned assets, keeping submission IDs and expiration dates up-to-date, and overseeing documentation in MarketingForce
- Lead partnership budget management, including marketing fund deployment, budget tracking, and billing submissions.
Benefits
- Competitive base salaries
- Bonus incentives
- 6%25 Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
