Sr. Associate, Project Manager, Luxury Travel - Implementation Specialist

Capital One•McLean, VA

23h

About The Position

As a Senior Associate Project Manager at Capital One, you can achieve results you never thought possible by leading critical and strategic business projects. As an Implementation Specialist, you will be the primary point of contact for hotel partners during the onboarding process. Your role is to ensure a seamless and efficient integration of new hotel contracts, acting as a connectivity champion while maintaining a high standard of quality for each property’s presence on the Capital One Travel platform. You will serve as the distribution systems and connectivity expert and will communicate directly with hotel partners to collect the necessary information for mapping, activation, and optimization. Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.

Requirements

Bachelor’s Degree or Military experience
At least 3 years of Project Management experience
At least 1 year of experience in hotel distribution, revenue management, or eCommerce within the hotel or travel industry
At least 1 year of experience with Synxis, Dhisco, DerbySoft, or Online Travel Agencies
Exhibit a proven track record of project management, bringing the ability to quickly put structure in place to manage the work
Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes
Demonstrate organizational agility to adapt to changing demands
Display strong consulting and collaboration skills
Have a deep understanding of onboarding processes and their impact on property performance
Have strong analytical skills with the ability to interpret channel and performance data
Have experience achieving results with complex projects

Nice To Haves

Masters or MBA degree
5+ years of Project Management experience
1+ year of experience supporting multi-property or portfolio environments
1+ year of experience onboarding new hotel partners or managing connectivity integrations
1+ year experience managing rate parity and channel compliance

Responsibilities

Work on medium to large-scale complex, cross-departmental projects that have a direct impact on the company
Drive cross-functional projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed; manage complex up and downstream project impacts.
Plan, design, manage and execute project plans to ensure delivery. This activity includes management through feasibility, design, planning and implementation.
Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation
Conduct regular meetings with the project team. Document progress and report to stakeholders on project status.
Partner with project customers to provide strategic and tactical thought partnership to effectively drive project delivery
Forge relationships with key stakeholders to ensure delivery of commitments
Identify ways to improve and streamline business process
Guide and support hotel partners through different connectivity systems for rate loading and onboarding from start to finish.
Drive measurable results by optimizing onboarding speed and quality.
Act as primary owner for Synxis, Dhisco, DerbySoft, and distribution-related tools for the Luxury Travel team
Manage rate loading, availability, restrictions, and inventory controls across all systems
Ensure hotels are in compliance with Capital One luxury travel program requirements where applicable
Lead rate parity control and channel integrity across all channels
Identify root causes of discrepancies and implement immediate corrective actions with internal teams and partners while establishing processes to mitigate future discrepancies
Evaluate, onboard, and optimize new partners and connectivity opportunities
Oversee content, merchandising, and channel readiness
Ensure room types, packages, add-ons, images, and descriptions are accurate and aligned across channels
Proactively troubleshoot challenges or delays, ensuring swift resolution of connectivity, VCC, content, and data-related issues.
Coordinate testing, launches, and ongoing optimization of new integrations and features
Partner and align with Luxury Travel team on promotions, campaigns, and digital merchandising strategies