Sr. Business Coordinator Procurement Buyer

OhioHealth

1d • Remote

About The Position

This position is necessary to process product, supply and service procurement requests for all OhioHealth Hospitals, Free Standing Emergency Departments, Medical Campuses, Urgent Care, OhioHealth Physician Group (OPG), OhioHealth at Home, Hospice and all corporate entities in accordance with professional standards and established procedures. This position is needed to ensure that all procurement requests accurately reflect clinical and cost accounting requirements, alignment with preferred and contracted suppliers, and that the receipt of requests meets customer expectations. The Sr. Business Coordinator positions are each accountable for managing approximately $120M in annual purchase order volume, 300,000 purchase order lines, and align with approximately 1400 vendors. Expediting of product critical to patient care is the responsibility of this position. The team serves customers that include internal OhioHealth associates at all levels across the entire organization, and they represent OhioHealth in vendor interactions.

Requirements

• High School or GED (Required)
• SPECIALIZED KNOWLEDGE Bachelor’s Degree preferred, High school Grad or GED with 10 years procurement Experience, or associate degree with 5 years procurement Experience.
• Must have working knowledge of Microsoft products including Outlook, Calendar, Teams, OneNote, Excel, Word and PowerPoint.
• Proficiency in using calendar reminders and scheduling meetings.
• Excellent computer skills and typing proficiency.
• Prior remote work experience with proven productivity and the ability to work electronically and ‘paper-lite’.

Nice To Haves

• Workday ERP for Supply Chain, professional customer service and training skills, experience sourcing clinical and non-clinical services and supplies, excellent written and verbal communication and problem resolution skills.
• Experience with or knowledge of accounts payable, contracting, inventory, data integrity and receiving processes, and a solid understanding of the procurement cycle and methodologies.

Responsibilities

• Procurement Operations: This positions serves as the central point of contact for ordering capital, minor equipment, supplies and services for the organization using Workday. Each Coordinator reviews and makes recommendations on non-contracted purchase order lines. Responsible for timely processing of requisitions and purchase orders while ensuring order accuracy by reviewing pricing, attachments (quotes/contracts), spend categories, comments and other Workday fields as necessary. Ensures high priority requisitions are processed timely to meet patient care requirements and customer expectations. Reviews non-catalog purchase requests and identifies if there is already a contracted system standard available. Proactively works with approximately 1500 assigned suppliers and supports the 2,500 OhioHealth requesters to ensure orders are accurate and complete. This work is necessary to meet clinical, non-clinical supply and service expense requests that are delivered on-time, to the correct location and at the lowest price to prevent service failures that could impact patient care. This requires a basic understanding of clinical process, procure to pay process and medical supplies terminology.
• Customer Service: Conflict/Order Resolution: This position is required to provide superior customer service that aligns with OhioHealth's Service and Quality standards by practicing preventative safeguarding for each and every order. Responsible for managing Outlook email and Workday notifications to address questions and/or concerns from requesters. Through routinely monitored reporting and purchase order acknowledgements, this position resolves procurement issues such as supplier or manufacture backorders, substitutions, or cancelled orders; and requires that they keep customers abreast of the resolution. Each Coordinator resolves change orders and match exceptions according to Workday routing rules. Works with Accounts Payable and Suppliers for resolution of match exceptions in timely manner. Critical thinking, cost accounting, clinical and non-clinical product knowledge, and a broad understanding of the procurement cycle and methodologies is necessary in resolving such issues. Also resolve customer complaints, concerns or service failures that may occur. This is necessary to prevent operational service failures for any of the areas serviced, including patient care areas.
• Training/Leadership: This position provides procurement process and policy education to associates at all levels across the entire organization. Responsible for partnering with the supplier and manufacturer representatives who service those areas. This position collaborates with Requesters, Strategic Sourcing, Accounts Payable, Value Analysis and Data Integrity on topics such as vendor requests, product requests, pricing adjustments/match exceptions. Takes an active part in leading and participating in daily huddles, Gemba reporting and team training.
• Supplier Relations: This position is required to understand and support policies governing supplier code of conduct and Supply Chain business ethics to drive higher performance standards with active OhioHealth suppliers. This position attends strategic contract services meetings in order to understand and support product/service standardization efforts and the dynamics of current supplier relations. As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties. The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED