Sr. Client Manager: Employee Benefits

Gallagher•Glendale, CA

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview Ensure delivery of exceptional service to Gallagher’s client by participating in Branch initiatives and priorities, proactively managing accounts, providing support on more complex accounts and mentoring team members.

Requirements

Bachelor's degree with 5+ years’ client service and/or claims management experience required.
Proficiency necessary in Microsoft office applications and in using technology as a tool to maximize productivity and quality.
Appropriate licensing for Life & Health Insurance.
Successfully manages competing priorities, proficient is using technology as a tool to maximize productivity and quality, builds collaborative and mutually meaningful relationships with internal and external clients, and comfortably engages others in a consultative dialogue.
Is willing to go the "Extra Mile" to achieve results that benefit the client, the Branch and Gallagher.
Demonstrates composure, stamina, and resilience under pressure. Ability to work collaboratively within a team as well as independently.

Nice To Haves

Experience with Healthcare clients is a plus.

Responsibilities

Responsible for Client Service Cycle with guidance as necessary from Client Executive(s) and Senior Client Executive(s)
Manages accounts with varying funding types and provide support on more complex self-funded accounts
Maintains account responsibility and is a strategic relationship manager and client liaison
Accountable for 95% retention for an assigned group of clients
Provide guidance, training and mentorship to new hires, account management, team resources, and anyone that needs assistance
Work closely with account management and resources to prioritize workflow, ensure accountability and follow-through
Address and resolve internal and external challenges with guidance as necessary
Keep clients well-informed of compliance related issues
Identify client needs, provide solutions while leading and managing strategic objectives for accounts and assist on more complex accounts
Work with account management team to ensure compliance with local and corporate standards
Develop, cultivate and maintain positive relationships within the branch, with clients and with vendor partners
Leverage Gallagher resources, available tools, established work products, maximize efficiency and effectiveness in client deliverables.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program