Sr. Clinic Practice Assistant
About The Position
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Senior Clinic Practice Assistant – Oral Surgery The Senior Clinic Practice Assistant plays a key role in supporting an Oral Surgery provider by managing both clinical schedules and administrative calendars, ensuring smooth day‑to‑day operations. In addition to dedicated support for the surgeon, this role is an integral member of the Clinic Practice Assistant team, providing dependable cross‑coverage and contributing to a collaborative, patient‑focused environment. The position is full‑time, Monday–Friday, 8:30 AM–5:00 PM. After successful completion of the training/probationary period and demonstration of strong competency in all responsibilities, one remote workday per week may be available. Job Summary Summary Performs administrative functions to support smooth and efficient clinical service and practice operations. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level). Make patient appointments and maintain appointment records. Assist callers with routine inquiries and triage matters appropriately. Process patient billing forms and scan documents to patient medical record (EPIC). Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. Additional responsibilities as assigned.
Requirements
- High School Diploma or Equivalent required
- Office experience 3-5 years required
- Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint
- Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Managing one's own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
- Ability to proofread and edit written documents.
Responsibilities
- Performs administrative functions to support smooth and efficient clinical service and practice operations.
- Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).
- Make patient appointments and maintain appointment records.
- Assist callers with routine inquiries and triage matters appropriately.
- Process patient billing forms and scan documents to patient medical record (EPIC).
- Acts as "Super User" for scheduling, registration and billing systems.
- Provides assistance and training to others in these areas.
- May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
- Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
- Additional responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
