Sr. Director, Learning Development & Delivery

McKesson•Fort Worth, TX

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. The Senior Director, Learning Development & Delivery (LD&D) is the leader accountable for the strategy, design, and delivery of learning solutions that enable performance, transformation, and operational excellence across all of Supply Chain Operation’s (SCO) 6,000+ employees. This role reports directly to the Vice President of Customer Experience Operations (CxO) and serves as a member of the CxO Senior Leadership Team, contributing to strategic direction, leadership decisions, and execution across the organization. As the learning and capability-building authority for SCO, this role ensures frontline, leadership, and functional teams are equipped with the skills, knowledge, and behaviors required to execute current operations while building future-state capabilities. The Senior Director leads an integrated learning ecosystem spanning onboarding, role-based capability development, leadership development, compliance, continuous improvement, and change enablement. The role partners closely with SCO senior leadership, operations leaders, transformation teams, and enterprise stakeholders to align learning investments with business priorities, modernization efforts, and measurable outcomes. The Senior Director builds and sustains a Learning Center of Excellence that leverages modern learning methodologies, digital platforms, data, and analytics to deliver scalable, high-impact learning experiences across the SCO enterprise. In summary, this leader is expected to build a future-focused LD&D team—one that’s equipped to support automation, AI initiatives, and operating model changes, as well as deliver learning as outlined above.

Requirements

Degree or equivalent experience.
Typically requires 13+ years of professional experience and 6+ years of diversified leadership, planning, communication, organization, and people motivation skills (or equivalent experience).
Bachelor’s degree in a relevant field (ex. Computer Science, Telecom, Business Administration) is required.
13+ years of professional experience and 6+ years management experience in learning for supply chain operations.
Strong understanding of learning systems, digital technologies and industry best practices.
Excellent communicator – an eloquent speaker and a crisp writer – to succinctly and effectively get your point across
People-savvy collaborator with the confidence to manage stakeholders and routinely interact and influence an executive-level audience
Experience successfully managing high-visibility projects in a complex, matrix organization
Enjoy the challenge of handling shifting priorities and meeting aggressive deadlines in a fast-paced environment while constantly striving for excellence
Self-directed and able to develop team and execute work independently
Strong critical thinking, analytic and problem-solving skills
Attention to detail, solid organizational skills and proactive project management
Ability to act independently with sound business judgement
Ability to serve as an inclusive leader who motivates and develops their team
Flexibility to take on different roles and duties as required

Nice To Haves

Healthcare industry experience preferred
Contact Center experience preferred

Responsibilities

Learning Strategy & Leadership Define and execute the LD&D strategy for Supply Chain Operations, aligned to SCO priorities, transformation initiatives, and McKesson’s long-term business strategy.
Serve as a trusted advisor to SCO senior leaders on workforce readiness, capability gaps, and learning-driven performance improvement.
Establish LD&D as a strategic enabler of operational excellence, modernization, and change adoption across SCO.
Learning Design, Development & Delivery Lead the design and delivery of role-based, skills-based, and leadership learning programs supporting all SCO functions (distribution, customer-facing operations, enabling functions, and leadership).
Ensure learning solutions are modern, engaging, and scalable through a blend of digital, virtual, in-person, and experiential learning methods.
Champion contemporary learning approaches, including microlearning, performance support, simulation, and data-driven personalization.
Modernization & Change Enablement Partner with SCO modernization, operations, and process improvement teams to ensure learning is embedded into major initiatives and go-lives.
Translate complex operational and technology changes into clear, role-relevant learning and adoption strategies.
Ensure leaders are equipped to coach, reinforce, and sustain change.
Learning Technology, Analytics & Governance Own the learning delivery ecosystem, including LMS and supporting platforms, ensuring scalability, usability, and integration with enterprise tools.
Define and track meaningful learning metrics that demonstrate impact on performance, productivity, quality, and employee readiness.
Use data and insights to continuously refine learning strategies and investment decisions.
Compliance & Risk Enablement Partner with Corporate Compliance and enterprise stakeholders to ensure SCO employees and leaders complete required training.
Balance compliance requirements with operational realities, ensuring training is effective, efficient, and relevant.
Brand, Communications & Stakeholder Engagement Build and sustain a strong LD&D brand across Supply Chain Operations.
Drive clear, consistent communication of learning offerings, expectations, and outcomes to leaders and employees.
Represent SCO LD&D in enterprise forums and cross-functional initiatives.
People Leadership Lead, develop, and inspire a high-performing team of instructional design, facilitation, and learning professionals.
Set clear expectations, build future capability within the team, and foster a culture of innovation, accountability, and continuous improvement.
Financial Leadership Responsible for the budget of a cost center and will be accountable for performance to the plan and forecast.