Sr Director of People Operations

Public Consulting Group

About The Position

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com. We are looking for a Senior Director of People Operations that is a strategic and hands-on leader responsible for Human Resources Operations, HRIS, Compliance and the Employee Relations function and this role is crucial to ensuring our end-to-end processes are efficient, effective, ensuring compliance and end-user satisfaction. The ideal candidate will be a data-driven leader with a proven track record of building scalable systems, driving operational excellence, and managing employee relations to foster a culture of high performance and provide interconnectivity between COE’s. Overall Responsibilities: The Senior Director of People Operations is a senior leadership level role within HCM Reporting to the Chief People Officer (CPO), this role ensures that HR programs and services support organizational goals, regulatory compliance, and positive employee experiences. This role requires a strong balance of operational rigor and people-first thinking to design and evolve systems and programs that scale with the firm.

Requirements

15 years of progressive HR leadership experience in service delivery or shared services operations with at least 5 years in a leadership role overseeing HR functions
Broad HR experience, including HRBP roles, to ensure alignment and development
Proven experience in developing and implementing comprehensive HR strategies in a fast-paced environment
Deep understanding of all functional areas of HR, including employment law, recruiting, compensation, HRIS, and talent management
Strong communication, interpersonal, and influencing skills, with the ability to build relationships across all levels of the organization
Experience with HRIS systems and HR technology platforms
Exceptional leadership, strategic thinking, and problem-solving skills
Demonstrated success in managing remote HR teams and fostering a positive remote work culture
Ability to manage change effectively
High level of integrity, discretion, and professionalism
Ability to manage multiple priorities and deliver high-quality outcomes in a dynamic environment
Bachelor’s degree in human resources, Business Administration, or a related field required, master’s degree preferred.
Deep knowledge of employment law and HR processes
Proven ability to lead diverse teams and drive performance through influence and collaboration.
Strong analytical, problem-solving, and decision-making skills.
Excellent communication, interpersonal, and presentation skills.
Ability to manage multiple priorities and deliver high-quality outcomes in a dynamic environment

Nice To Haves

Professional certification (SPHR, SHRM-SCP, or CEBS) preferred.

Responsibilities

Drive continuous improvement initiatives, using technology and standard processes to enhance service quality, automation, and cost effectiveness
Oversee the employee relations function, providing guidance and resolving workplace conflicts effectively via the HR Consultant Solutions team
Serve as trusted advisor, charged with leading employee relations activities, including corrective counseling, workplace investigations and other related duties as assigned
Enhance organizational performance and employee experience through efficient, scalable HR processes
Partner closely throughout the HR organization, Compliance, Finance, Legal, Information Technology, and other various business leaders to support the organization's long-term growth
Ensure compliance with all federal, state, and local employment laws and regulations
Develop and implement HR policies and procedures that promote fairness, equity, and a positive work environment
Partner with senior leadership to understand business needs and provide strategic HR guidance
Oversee internal and external HR audits, internal investigations, and regulatory reporting; serve as liaison with internal and external legal counsel
Implement risk mitigation strategies and internal controls for HR processes and ensure compliant records retention
Drive data-informed decisions to improve people outcomes, operational efficiency and organizational effectiveness
Balances the business needs, employee experience and risk mitigation when evaluating solutions
Lead and mentor the HR team, fostering a culture of collaboration, innovation, and continuous improvement