Sr. Director of Revenue Management

Pyramid Global Hospitality•Palm Coast, FL

2d•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Welcome to Hammock Beach Golf Resort & Spa, a premier destination within the Pyramid Global Hospitality portfolio. Nestled along the stunning Atlantic coastline, this luxury resort features 285 beautifully appointed guest rooms and an impressive 114,410 sq. ft. of meeting space, making it an exceptional setting for conferences, events, and unforgettable gatherings. At Hammock Beach Golf Resort & Spa, team members have the opportunity to be part of a world-class hospitality experience, surrounded by breathtaking ocean views, championship golf courses, and a commitment to delivering unparalleled service. If you're passionate about hospitality and ready to grow your career in a supportive, people-first environment, explore the exciting opportunities available at Hammock Beach Golf Resort & Spa. What you will have an opportunity to do: The Senior Director of Revenue Management (DORM) is responsible for maximizing top-line revenue at the property level through pricing strategy, demand forecasting, channel management, and systems oversight. This individual acts as the commercial lead on-property, collaborating with Sales, Marketing, Reservations, and Operations to ensure rate integrity, inventory optimization, and strategic alignment. The DORM also plays an important cross-functional role, supporting operations and reservations teams with systems training, distribution , and other commercial department interactions.

Requirements

5+ years of experience in hotel revenue management; property-level experience required. This experience must include multi-segment, multi-market, and total revenue management experience.
Strong working knowledge of RMS, CRS, PMS, and OTA platforms
Excellent analytical, communication, and system troubleshooting skills
Highly organized, collaborative, and comfortable interfacing with cross-functional teams
Capable of shifting between strategy and tactical execution daily

Responsibilities

Lead the property's pricing and yielding strategy across all segments and markets
Analyze daily pickup, pace, and forecast data to inform decisions
Monitor compset performance via STR and other benchmarking tools for all relevant compets to include destination, local, and scale.
Prepare 14-day and long-range operational forecasts for scheduling and planning
Support budget and forecast creation, commentary, and owner-facing performance reports
Manage rate loading and audits across RMS, CRS, extranets, and PMS
Monitor rate parity, troubleshooting channel discrepancies
Oversee content, blackout dates, cancellation policies, and inventory alignment across all booking platforms
Coordinate system health checks between RMS, CRS, extranets and PMS
Execute promotional campaigns in partnership with the Commercial Team
Participate in Executive Committee or Operations Stand-Ups to align forecasts with labor planning and guest experience
Provide occupancy insights to Housekeeping and Front Office based on demand forecasts
Support Rooms leadership in anticipating compression, early arrivals, and sell-out risks
In some instances, manage the on-site reservations team, including group housing.
Conduct Daily Business Review for Group Sales.
Conduct Weekly Group Scrub meeting.
Train and support Front Desk and Reservations agents on rate strategy, comps policy, and system navigation
Attend or lead weekly Commercial meetings; prepare agenda and reporting
Serve as primary point of contact for Market Managers and other Commercial parnters
Coordinate internal tasks with on-property leaders, as needed