Sr IT Application Support Manager

Molson Coors • Milwaukee, WI

10h • Hybrid

About The Position

At Molson Coors, we tackle big challenges and defy the status quo. With a proud legacy of excellence, an incredible portfolio of beer, seltzers, spirits, and non-alcohol brands, and a bold vision for our future... we’re on the path to transforming the beverage industry. That requires remarkable individuals who are curious, tenacious, and never afraid to fail forward.
We seek, value and respect everyone’s unique perspectives and experiences knowing that we are stronger together. We collaborate as a team and celebrate each other’s successes.
In the role of IT Application Support Manager working in Milwaukee, WI you will be part of the North America IT Services Operation team. You will improve operational processes and support critical business strategies by managing the support of a large portfolio of applications that drive our business. You will oversee the operational excellence of our managed service provider helping to drive service excellence by tracking critical and key service indicators, drive continual service improvement and drive overall MSP governance at the management level. You will lead transition to RUN activities for large scale projects making sure that application and system projects are delivered with quality and consistency.
This position reports to the Director Application Support and works closely with regional IT and business stakeholders to understand application support needs and manage the third-party service providers responsible for fulfilling those needs. These IT services support critical business operations, directly affecting the business, so this role has significant responsibility in ensuring the services are delivered without issue.

Requirements

• You have a Bachelor’s degree in IT, Computer Science OR equivalent experience (4+ years) in the field of application development or delivery
• You have at least 8 years experience in IT; strongly prefer at least 2 years in management and strong background in IT service operations managing outside service providers
• You have experience supporting complex systems in an AWS Cloud environment.
• You are a skilled negotiator focused on the client; your constant curiosity fosters your innovative style and you can equally execute ideas given to you
• You love a challenge. You complete complex projects quickly and adeptly with your understanding of the business priorities
• You build relationships and collaborate to get to the desired outcome
• You take accountability for results – acting with integrity and honoring commitments
• You have a thirst for learning – you are always looking for ways to learn and help one another grow
• You exhibit our core values

Nice To Haves

• AWS cloud certification is not required but a nice to have.

Responsibilities

• Manage relationships with third parties to ensure the effective running of IT applications, ensuring consistent adherence to and proper execution of agreed policies and procedures by all parties
• Oversee activities associated with monitoring, analysis, and reporting of application service provider performance
• Develop plans to identify and fix root causes of application outages and incidents following agreed upon change control and release management processes
• Act as point of escalation for IT service delivery concerns form the business and IT management for your area, ensuring business impacts are identified and discussed
• Collaborate with project teams and application/service transition team to ensure that new services and upgrades are implemented without adverse impact the company’s critical core system

Benefits

• Flexible work programs that support work life balance including a hybrid work model of 4 days in the office
• We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities
• We care about our communities, and play our part to make a difference – from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are
• Engagement with a variety of Business Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization
• Ability to grow and develop your career centered around our First Choice Learning opportunities
• Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, retirement plan options with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources
• On site Pub, access to cool brand clothing and swag, top events and, of course... free beer and beverages!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager