Sr. IT Engineer

Atlan

22h • Remote

About The Position

Data is at the core of modern business, yet many teams struggle with its overwhelming volume and complexity. At Atlan, we’re changing that. As the world’s first active metadata platform, we help organisations transform data chaos into clarity and seamless collaboration.
From Fortune 500 leaders to hyper-growth startups, from automotive innovators redefining mobility to healthcare organisations saving lives, and from Wall Street powerhouses to Silicon Valley trailblazers — we empower ambitious teams across industries to unlock the full potential of their data.
Recognised as leaders by Gartner and Forrester and backed by Insight Partners, Atlan is at the forefront of reimagining how humans and data work together. Joining us means becoming part of a movement to shape a future where data drives extraordinary outcomes.
Meet the Team
Atlan is looking for its first IT Engineer in North America — someone who will be the face of IT across the region during US working hours. This is not a traditional helpdesk role. You will be the sole IT owner in North America, responsible for delivering an exceptional technology experience to our growing US-based teams, primarily our Go-To-Market, Sales, and Marketing functions.
By joining the team, you will enable Atlan to provide full 24-hour IT support coverage globally. You will partner closely with regional stakeholders as a true business partner, not just a ticket resolver. We’re building an IT function that prizes ownership, automation, and strategic thinking — and we want you to bring that same energy to everything you do.
What You’ll Do
Regional IT Ownership & End-User Support
Be the face of IT in North America: serve as the primary point of contact for all technology-related needs during US working hours, delivering responsive, high-quality support to end users.
Troubleshoot and resolve a wide range of issues, including application access, license provisioning, SSO and identity management, device management, and day-to-day productivity tooling.
Own the new hire onboarding and offboarding experience for the North America region — ensuring every new team member has a seamless Day 1 and every departure is handled securely and efficiently.
Manage and resolve escalations end-to-end, taking full ownership from diagnosis through resolution and root-cause documentation.
Stakeholder Partnership & Business Enablement
Act as a strategic IT business partner to US-based teams, particularly GTM, Sales, and Marketing, understanding their workflows and proactively improving their technology experience.
Liaison with regional stakeholders to gather feedback, identify pain points, and translate them into actionable IT improvements.
Partner with cross-functional teams on their initiatives, embedding IT perspective into business projects and ensuring technology enables rather than blocks progress.
Automation, AI & Continuous Improvement
Identify repetitive tasks and recurring issues, then design and implement automations to eliminate them — leveraging scripting, workflow tools, and AI where appropriate.
Apply a root-cause mindset: don’t just fix the symptom — find and address the underlying problem so it doesn’t recur.
Contribute to IT initiatives and projects across the broader IT team, bringing a builder’s perspective to improve systems, processes, and the overall IT operating model.
Explore and implement AI-powered solutions to enhance IT service delivery, reduce resolution times, and improve the end-user experience.
SaaS Management & Operations
Support SaaS application management, including license tracking, cost optimization, usage analysis, and vendor coordination.
Manage IT asset inventory for the North America region, ensuring hardware and software are tracked, maintained, and refreshed appropriately.
Contribute to compliance and security initiatives by maintaining accurate records and following established IT policies and controls.
What We’re Looking For
3+ years of experience in IT engineering, IT operations, or a similar systems/infrastructure support role.
Strong hands-on experience with identity and access management, specifically Okta (or a comparable IdP), including SSO, SCIM provisioning, lifecycle management, and group/policy configuration.
Experience with endpoint management tools — Jamf (macOS) and Microsoft Intune (Windows) — including device enrollment, policy deployment, and troubleshooting.
Proficiency with SaaS productivity and collaboration tools: Google Workspace, Slack, Zoom, Atlassian (Jira/Confluence), and similar platforms.
A deep ownership mindset — you treat the region’s IT experience as your product, not just a queue of tickets.
An automation-first mentality — you instinctively look for ways to script, automate, and eliminate toil rather than repeating manual work.
Strong problem-solving skills with a bias toward finding and fixing root causes, not just symptoms.
Excellent communication and interpersonal skills — you’re comfortable being the go-to person for a region and can build trust with stakeholders at all levels.
Experience managing employee onboarding and offboarding processes from an IT perspective.
Ability to work independently and exercise strong judgment as the sole IT representative in the region.
Nice-to-Have
Experience with GitHub administration (organization management, SSO integration, access controls, and repository policies).
Familiarity with IT asset management platforms and processes (hardware lifecycle, procurement, inventory tracking).
Experience with SaaS management and cost optimization — license auditing, usage-based rightsizing, and vendor consolidation.
Exposure to Linear or similar modern project management tools.
Familiarity with scripting or lightweight development (Python, Bash, JavaScript, or similar) to build automations and integrations.
Experience working with or building AI-powered workflows and agents for IT operations.
Prior experience as the first or sole IT hire in a region, or in a high-autonomy IT role at a fast-growing startup or scale-up.
Understanding of compliance frameworks (SOC 2, ISO 27001) and how they intersect with IT operations.
Core Technology Stack
Identity & Access Management: Okta
Endpoint Management: Jamf (macOS), Microsoft Intune (Windows)
Collaboration & Productivity: Google Workspace, Slack, Zoom
Project & Issue Tracking: Atlassian (Jira/Confluence), Linear
Development & Source Control: GitHub
AI & Automation: Various AI applications and workflow tools
The Mindset We Value
We’re building an IT team that operates more like a product team. The right candidate will bring a combination of the following:
Ownership: You treat the North America IT experience as your own product. If something is broken, you fix it. If something could be better, you improve it — without waiting to be asked.
Builder Mentality: You don’t just operate systems — you build solutions. Whether it’s an automation, a new process, or an integration, you’re always looking to make things better.
Strategic Thinking: You see the bigger picture. You understand how IT decisions impact the business and can prioritize accordingly.
Service Owner: You think like the owner of a service, not a participant in a queue. You care about uptime, user satisfaction, response times, and the overall health of the IT experience in your region.
Automation & AI Advocate: You believe in eliminating toil. If you’ve done a task three times, you’re already thinking about how to automate it.
Your Roadmap to Success
The First 30 Days
Meet all of the stakeholders
Understand the challenges in the AMER region
Own most of the daily IT support activities in the region
See a problem, propose a solution
The First 90 Days
Onboarding and logistics for AMER
End-to-end employee lifecycle
Start partnering with Systems Engineers on monitoring and response
Actively participating in IT initiatives from an execution POV
The First 180 Days
You’re owning the entire employee experience for AMER
First line of defense in AMER
Monitoring, response, incident mitigation
Own IT initiatives from an execution POV
SaaS management and cost optimization
Why Is Atlan for You?
At Atlan, we believe the future belongs to the humans of data. From curing diseases to advancing space exploration, data teams are powering humanity's greatest achievements. Yet, working with data can be chaotic—our mission is to transform that experience. We're reimagining how data teams collaborate by building the home they deserve, enabling them to create winning data cultures and drive meaningful progress.
Joining Atlan means:
Ownership from Day One: Whether you're an intern or a full-time teammate, you’ll own impactful projects, chart your growth, and collaborate with some of the best minds in the industry.
Limitless Opportunities: At Atlan, your growth has no boundaries. If you’re ready to take initiative, the sky’s the limit.
A Global Data Community: We’re deeply embedded in the modern data stack, contributing to open-source projects, sponsoring meet-ups, and empowering team members to grow through conferences and learning opportunities.
As a fast-growing, fully remote company trusted by global leaders like Cisco, Nasdaq, and HubSpot, we’re creating a category-defining platform for data and AI governance. Backed by top investors, we’ve achieved 7X revenue growth in two years and are building a talented team spanning 15+ countries.
If you’re ready to do your life’s best work and help shape the future of data collaboration, join Atlan and become part of a mission to empower the humans of data to achieve more, together.
We are an equal opportunity employer
At Atlan, we’re committed to helping data teams do their lives’ best work. We believe that diversity and authenticity are the cornerstones of innovation, and by embracing varied perspectives and experiences, we can create a workplace where everyone thrives. Atlan is proud to be an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law.

Requirements

• 3+ years of experience in IT engineering, IT operations, or a similar systems/infrastructure support role.
• Strong hands-on experience with identity and access management, specifically Okta (or a comparable IdP), including SSO, SCIM provisioning, lifecycle management, and group/policy configuration.
• Experience with endpoint management tools — Jamf (macOS) and Microsoft Intune (Windows) — including device enrollment, policy deployment, and troubleshooting.
• Proficiency with SaaS productivity and collaboration tools: Google Workspace, Slack, Zoom, Atlassian (Jira/Confluence), and similar platforms.
• A deep ownership mindset — you treat the region’s IT experience as your product, not just a queue of tickets.
• An automation-first mentality — you instinctively look for ways to script, automate, and eliminate toil rather than repeating manual work.
• Strong problem-solving skills with a bias toward finding and fixing root causes, not just symptoms.
• Excellent communication and interpersonal skills — you’re comfortable being the go-to person for a region and can build trust with stakeholders at all levels.
• Experience managing employee onboarding and offboarding processes from an IT perspective.
• Ability to work independently and exercise strong judgment as the sole IT representative in the region.

Nice To Haves

• Experience with GitHub administration (organization management, SSO integration, access controls, and repository policies).
• Familiarity with IT asset management platforms and processes (hardware lifecycle, procurement, inventory tracking).
• Experience with SaaS management and cost optimization — license auditing, usage-based rightsizing, and vendor consolidation.
• Exposure to Linear or similar modern project management tools.
• Familiarity with scripting or lightweight development (Python, Bash, JavaScript, or similar) to build automations and integrations.
• Experience working with or building AI-powered workflows and agents for IT operations.
• Prior experience as the first or sole IT hire in a region, or in a high-autonomy IT role at a fast-growing startup or scale-up.
• Understanding of compliance frameworks (SOC 2, ISO 27001) and how they intersect with IT operations.

Responsibilities

• Be the face of IT in North America: serve as the primary point of contact for all technology-related needs during US working hours, delivering responsive, high-quality support to end users.
• Troubleshoot and resolve a wide range of issues, including application access, license provisioning, SSO and identity management, device management, and day-to-day productivity tooling.
• Own the new hire onboarding and offboarding experience for the North America region — ensuring every new team member has a seamless Day 1 and every departure is handled securely and efficiently.
• Manage and resolve escalations end-to-end, taking full ownership from diagnosis through resolution and root-cause documentation.
• Act as a strategic IT business partner to US-based teams, particularly GTM, Sales, and Marketing, understanding their workflows and proactively improving their technology experience.
• Liaison with regional stakeholders to gather feedback, identify pain points, and translate them into actionable IT improvements.
• Partner with cross-functional teams on their initiatives, embedding IT perspective into business projects and ensuring technology enables rather than blocks progress.
• Identify repetitive tasks and recurring issues, then design and implement automations to eliminate them — leveraging scripting, workflow tools, and AI where appropriate.
• Apply a root-cause mindset: don’t just fix the symptom — find and address the underlying problem so it doesn’t recur.
• Contribute to IT initiatives and projects across the broader IT team, bringing a builder’s perspective to improve systems, processes, and the overall IT operating model.
• Explore and implement AI-powered solutions to enhance IT service delivery, reduce resolution times, and improve the end-user experience.
• Support SaaS application management, including license tracking, cost optimization, usage analysis, and vendor coordination.
• Manage IT asset inventory for the North America region, ensuring hardware and software are tracked, maintained, and refreshed appropriately.
• Contribute to compliance and security initiatives by maintaining accurate records and following established IT policies and controls.

Benefits

• Ownership from Day One: Whether you're an intern or a full-time teammate, you’ll own impactful projects, chart your growth, and collaborate with some of the best minds in the industry.
• Limitless Opportunities: At Atlan, your growth has no boundaries. If you’re ready to take initiative, the sky’s the limit.
• A Global Data Community: We’re deeply embedded in the modern data stack, contributing to open-source projects, sponsoring meet-ups, and empowering team members to grow through conferences and learning opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed