Sr. Learning & Development Specialist

Klaviyo•Boston, MA

About The Position

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. The Senior Learning & Development Specialist will play a critical role in building practical, high-impact skill development for people leaders and employees across Klaviyo. This role is a great opportunity for a hands-on learning professional who loves building, facilitating, and iterating—someone who can turn data, feedback, and organizational signals into learning that drives real behavior change. This role sits on the Talent & Learning team and works closely with partners across People Analytics, HRBPs, and the AI Transformation team. The Senior L&D Specialist will have a direct impact on strengthening people leader capability, career development, and AI upskilling across the company while helping reinforce Klaviyo’s culture of continuous learning. A successful Senior Learning & Development Specialist at Klaviyo is a builder, facilitator, and problem-solver who is energized by translating insights into action. You are comfortable owning work end-to-end and thrive in a small, high-impact team. In this role, you will:

Requirements

You have 5+ years of experience designing, building, and delivering learning and development programs, ideally in a fast-paced or scaling environment
You have experience translating data, feedback, and business needs into concrete, skill-based learning solutions
You are curious and analytical, with the ability to evaluate learning effectiveness and apply insights to improve future experiences
You are highly hands-on and enjoy owning work from concept through execution, reinforcement, and iteration
You are a strong facilitator who is comfortable leading interactive, experiential learning opportunities—not traditional lecture-style workshops
You are energized by experimentation and continuous improvement and are comfortable navigating fast-changing, ambiguous, and uncharted environments
You use AI as a critical part of your work and are excited by how AI is transforming learning and development, staying at the edge of new tools, technologies, and approaches
You are organized, proactive, and able to manage multiple priorities in a small, high-impact team environment
You’re a strong collaborator, working well with partners and stakeholders and bringing a team-first mindset to your work
You have strong verbal and written communication skills and can influence through well-designed experiences rather than authority
You’re excited to be a culture carrier, modeling Klaviyo’s values and reinforcing them through how you design, deliver, and show up in your work
You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

Responsibilities

Gather and synthesize data, feedback, and organizational signals to identify learning needs and skill gaps for people leaders and employees
Partner with People Analytics and HRBPs to interpret trends and insights and translate them into clear learning priorities and skill focus areas
Design, build, and facilitate experiential, skill-based learning experiences that emphasize practice, reflection, and real-world application
Own learning experiences end-to-end, from discovery and design through delivery, reinforcement, and iteration
Develop and deliver learning focused on people leader effectiveness, career development skills, and employee growth
Support AI upskilling efforts across the company in partnership with the AI Transformation team, enabling hands-on AI practice and fluency
Apply AI tools and platforms to learning design, personalization, and reinforcement—continuously experimenting with new approaches to improve effectiveness
Measure the effectiveness and impact of learning experiences using both qualitative and quantitative data, and use those insights to continuously improve outcomes
Contribute to the development and execution of Klaviyo’s coaching strategy for leaders and employees
Build strategies that embed learning into everyday work, ensuring skill development is practical, continuous, and reinforced
Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.