Sr Manager, Commercial Operations, MONARCH

Johnson & Johnson Innovative Medicine • Cincinnati, OH

8d • $122,000 - $212,750 • Remote

About The Position

Johnson and Johnson MedTech is currently recruiting for a Sr Manager, Commercial Operations, Monarch. This role can be based out of Santa Clara, CA., Cincinnati, OH. Or Raritan, NJ. Remote work may be considered on a case-by-case basis. Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech The Senior Manager is a key role that supports Commercial Operations for MONARCH. We are seeking a strategic and execution-oriented individual to support the current install base and ensure operational readiness and execution of global business results. The Senior Manager, Commercial Operations leads key initiatives that provide stronger forecasting, analytics, performance reporting, CRM discipline, and salesforce effectiveness for the MONARCH organization. This role ensures pipeline visibility, demand planning accuracy, and operational consistency across the capital and clinical sales teams.

Requirements

• A minimum of a bachelor’s degree within business, marketing, or relevant discipline is required. Advanced degree is preferred.
• A minimum of 8+ years of relevant business experience with an emphasis on commercial operations
• Strategic thinker who is also highly operational and execution-driven
• Experience with launching and selling medical technologies
• Strong understanding of MedTech business processes, sales models, functional alignment, and customer dynamics, including scaling commercial processes across matrixed organizations
• Experience in developing and utilizing metrics, forecasts, and KPI’s to generate insights to forecast sales, monitor sales performance, and continuously improve
• Competence with Customer Relationship Management and analytics tools
• Deep understanding of Project/Portfolio Management systems and tools is an asset
• Ability to influence and partner cross functionally, with good communication skills and a change leader mindset comfortable with shaping culture, skills, and ways of working in the MedTech space
• Excels in environments with ambiguity, transformation, and cross-functional complexity

Responsibilities

• Drive sales reporting processes that produce accurate and consistent results and contribute to the creation of sales performance dashboards that allow sales team members and business to monitor sales forecasts, track key performance indicators, and ensure continuous improvement.
• Enhance current and contribute to the implementation of future enabling resources and technologies including customer relationship management systems, performance tools, incentive management, and order-to-cash.
• Lead the day-to-day use and maintenance of selected tools.
• Assess current global sales order management and CRM strategy and implement process improvements in line with J&J MedTech initiatives.
• Serve as the MONARCH Platform’s Project Butterfly and Project Transend business lead.
• Responsible for managing operational aspects of any direct reports (e.g., budget, performance, and compliance), as well as implementing workforce and succession plans to meet business needs.
• Collaborate cross-functionally with key internal stakeholders and sales leaders in the business and across MedTech to facilitate successful commercial activities and ensure policies and procedures align and complement each other (eg for Launch Excellence programs).
• Develop processes for utilizing metrics to generate insights that help senior management and sales leaders identify and understand the business drivers of key accounts and sales trends and build accurate sales forecasts.
• Proactively creates a purpose driven environment by aligning Johnson & Johnson’s Credo and Leadership Imperatives with the strategies and goals of the team and enterprise.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level