Sr. Manager - Event Operations

Becton Dickinson Medical Devices•Warwick, RI

14h•Onsite

About The Position

We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. Job Overview: BD Surgery aims to increase physician satisfaction and to assist hospital and surgery centers to improve outcomes and lower cost with a product portfolio that aligns with the patient’s needs. The business unit focus on preoperative and intraoperative solutions including patient preoperative skin prep, intraoperative irrigation, hemostatic agents, and sealants, as well as hernia repair mesh and fixation systems. The Sr. Manager, Event Operations serves as a strategic and operational leader responsible for elevating team performance and ensuring execution excellence across Surgical Education. This role provides oversight of daily operations, workflow optimization, technology utilization, and financial stewardship ensuring all educational programs are delivered compliantly, efficiently, and in alignment with Medical Affairs and Surgical business priorities. In this capacity, the Sr. Manager leads the planning, execution, and continuous improvement of professional education events, leveraging advanced knowledge of HCP engagement, health care compliance (HCC), cross‑functional collaboration, and operational best practices within a medical device environment. By streamlining processes, enhancing cross-functional coordination, and promoting innovative solutions, the Sr. Manager drives operational efficiency and supports a culture of continuous improvement. As a people leader, the Sr. Manager provides coaching, mentorship, and development to the Professional Education Event Planning team cultivating strong execution standards, process rigor, and a high‑performance environment that enables the successful achievement of organizational goals.

Requirements

College/University Graduate required, advanced degree preferred
8+ years’ experience of Operations, preferably in Medical Affairs in a medical device; healthcare, or medical communications agency; people management experience preferred
Experience working in a complex, matrix environment preferred.
Expert understanding of and commitment to Health Care Compliance related to HCP interactions.
Strong project management skills with the ability to prioritize and execute multiple initiatives.
Works independently with minimal guidance, determines own work priorities; helps team set and strategically prioritize work
Recognized as an expert in program operations within the organization
Experienced in program oversight, ensuring alignment of multiple programs with organizational goals
Experience leading workstreams within team or as a key contributor to workstreams across functions or geographies
Excellent written and verbal communication skills, including the ability to communicate effectively at all levels of the organization.
Strong interpersonal Skills - able to establish and build close working relationships across a highly matrixed organization and with alliance partners. skills.
Demonstrated skill in navigating group, business and social settings and capable of instilling confidence and respect in professional peers.
Demonstrated successful track record of working internationally across a variety of cultures.
Business Insight – ability to demonstrate business sense and maturity to effectively handle internal and external relationships and gain credibility in the role.
Management/business experience required to include talent management and budget accountability
Problem Solving Skills – Bring high insightfulness and curiosity to work. Able to apply mature business judgment in making decisions. Creatively and effectively challenges the thinking of others. Capable and effective in negotiations. Able to see the cultural and personal implications of decisions and plan for them.
Must be able to understand legally and technically written standards, regulations, procedures, and test methods to communicate their intent
Willing to travel frequently, 20-25% at times: U.S., Canada and international.

Responsibilities

Lead planning, coordination, and execution of all Surgical Professional Education events.
Oversee venue selection, logistics, contracting, travel.
Collaborate with the appropriate internal stakeholders on faculty management, agenda development, material preparation, and on-site execution.
Ensure all programs support strategic priorities, HCP needs, and overall organizational goals.
Maintain high-quality attendee experience and operational excellence across all events.
Develop, refine, and maintain standardized processes, SOPs, templates, and operational workflows that ensure consistent execution across all programs.
Implement continuous improvement methodologies to drive efficiency, reduce cycle time, and enhance compliance and quality.
Oversee event documentation, program metrics, reporting, and audit readiness.
Serve as an HCC subject matter expert related to HCP interactions and education.
Ensure full compliance with global, regional, and local regulations governing HCP engagement, transfers of value, contracting, and reporting.
Partner closely with Legal, Compliance, and Procurement to ensure consistent adherence to policies and regulations.
Lead cross‑functional planning with Medical Affairs, Commercial, R&D, Marketing, and Professional Education teams to ensure alignment, resource allocation, and execution excellence.
Support prioritization and resource planning for the Surgical Professional Education portfolio.
Participate in enterprise initiatives and cross‑functional workstreams as a key contributor or workstream lead.
Oversee program budgets, forecasting, and spend tracking across all education initiatives.
Ensure accurate and timely reconciliation of event expenses, vendor invoices, and HCP engagements.
Maintain financial transparency through dashboards and regular reporting.
Lead, mentor, and develop a team of Professional Education planners and coordinators.
Foster a culture of collaboration, accountability, and continuous improvement.
Provide guidance on work prioritization, stakeholder communication, and problem‑solving.
Develop and manage Medical Affairs Operations communications including newsletters, program updates, operational reports, and stakeholder briefings.
Conduct current-state vs. future-state assessments, workflow mapping, and root-cause analysis to drive informed decision-making.
Partner with MA Operations leadership to scope, prioritize, and deliver continuous improvement projects that support BD Excellence goals.
Maintain consistent and transparent communication across MA, Professional Education, and cross-functional partners.
Create templates, SOPs, infographics, and communication toolkits to ensure clarity and alignment across teams.
Support annual and long-range planning processes, resource modeling, and portfolio prioritization efforts.