Sr Manager, Payments & Fraud

Nintendo • Redmond, WA

14h • Hybrid

About The Position

From the launch of the Nintendo Entertainment System™ more than 30 years ago, Nintendo’s mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo’s iconic and cherished franchises including Mario™, Donkey Kong™, The Legend of Zelda™, Metroid™, Animal Crossing™, Pikmin™ and Splatoon™ across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.
Based in Redmond, Washington, Nintendo of America serves as headquarters for Nintendo’s operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company’s website at https://www.nintendo.com/.
Team Summary: Within NOA’s Finance & Accounting department, the Payments & Fraud team collaborate with external partners in the payment and fraud industry, as well as global and local internal Nintendo teams, to increase revenues, ensure positive consumer experience, and mitigate fraud. The team also focuses on strategies that optimize consumer payment method options and payment processing, while balancing fraud mitigation with continual monitoring and utilization of various fraud tools, all for NOA’s Direct to Consumer (DTC) channels.

Requirements

• Requires a minimum of ten (10) years of related experience.
• Strong knowledge of Payment and Fraud industry best practices and compliance requirements, develop initiatives that improve auth rates, maximizes revenues and reduces costs and redundancies.
• Advance skills in analyzing data and presenting observations and recommendations in meeting payment, fraud and company objectives.
• Experience in managing and leading payment and fraud vendor partner and merchant peer relationships.
• Business acumen in providing subject matter expertise guidance to internal business partners, including understanding of business objectives, consumer journey and maintaining balance.
• Experience in leading, managing multiple and prioritizing projects and initiatives including the involvement of multiple internal and external partners.
• Provides leadership and direction, typically through managers of multiple related teams and a team of subject matter expert professionals (at senior levels).
• Applies knowledge of key business drivers and the factors that maximize department performance.
• Undergraduate degree in a related field or equivalent combination of education and experience.
• Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role.
• This position is HYBRID in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time. Relocation assistance may be available.

Responsibilities

• Continually seeks opportunities and initiatives that will optimize revenues and reduce payment costs.
• Provides payments subject matter expertise and business guidance that will optimize the business revenues, cost reduction payment objectives and a view to maintaining flexibility for future enhancements, where possible.
• Establishes, automates and maintains KPI’s that will allow leadership and team to analyze and report results, identify areas of concern or identify further opportunities and to influence decisions.
• Maintains awareness of payment trends in order to identify industry and consumer preferences that may be appropriate for NOA or Nintendo globally to adopt and coordinates and aligns with Nintendo Company Limited (NCL) and other Nintendo regions for policy, process and system improvements.
• Monitors and evaluates performance, provides feedback, guidance, development, training and task direction to assigned staff.
• Ongoing liaison with peer merchants and trade organizations to increase NOA’s understanding of best practices and industry initiatives that improve Nintendo’s position.
• Manages NOA’s various payment partner business relationships and performance.
• Understands payment rules, compliance requirements and changes to ensure NOA adheres to the regulations.
• Partner with NOA and NCL IT in system performance and drives immediacy for resolution of issues and downtime with root cause analysis, where possible, for implementation of preventative measures.
• Manage fraud strategies to mitigate fraudulent transactions while minimizing impact on NOA’s consumers
• Establishes, automates and maintains fraud KPIs that will help drive appropriate fraud mitigation decisions as well as reporting these to leadership for reporting and influencing decisions.
• Develops data driven analytics and profiles to help identify and differentiate "regular" Nintendo consumer behavior versus fraudulent behavior.
• Works closely with fraud tool provider and analyst to engage in ongoing enhancements and management of the fraud tool’s Machine Learning and rule sets to optimize the risk mitigation and minimize the impact to consumers.
• Works closely with Consumer Service in cross functional strategies that work hand in hand to meet fraud mitigation objectives including but not limited to chargeback disputes and deterrent strategies and policies, create automation that enhances efficiency
• Creates awareness and business alignment with NOA and NCL partners where business initiatives require fraud considerations and implementation.
• Maintains awareness of fraud trends and fraud prevention best practices through networking of merchant peers, industry providers and industry forums.
• Collaborate with legal team who work with their various partners to identify and shut down fraudulent resellers.
• Develops and implements 3rd party reimbursement and claw back programs that are scalable through automation, reporting and KPIs. Requires leading discussions with PDR, NOA IT and Publishers (where required).
• Partners with PSMD and other Nintendo region Fraud teams for global alignment in strategies, understanding that fraudsters can move from one region to another easily.
• Manages Gateway and Payment partners to establish automated reporting frequency and KPIs on chargebacks and refunds.

Benefits

• potential for a semi-annual discretionary performance bonus
• a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level