Sr Manager, Technical Programs

PayPal • San Jose, CA

6d • Hybrid

About The Position

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: This job is responsible for overseeing the development, implementation, and evaluation of complex engineering operational programs. This role involves providing technical oversight and ensuring program success through effective management of engineering, technical, and procurement activities.

Requirements

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• Experience with program management methodologies and tools within an engineering environment.

Nice To Haves

• You should be a self-starting leader and very familiar / knowledgeable about best practices surrounding product development lifecycle, product release practices, and go-to-market, ideally in payments / fintech.
• You are adept at instituting new processes and building ways of working that bring teams together to work more efficiently together.
• You are a uniter, someone who can connect with teams across the organization at all levels, and you are able to differentiate between loose ends that will work themselves out from critical path issues that need to be escalated and address with an executive audience.
• You are detail-oriented, great at execution, and a strong project manager.
• You are a positive and effective communicator at all levels.
• Experience aligning and mobilizing all levels of the organization with your product vision, data centric thinking and customer/developer passion
• Being comfortable in navigating with ambiguity and establishing an iterative roadmap and experimentation culture
• Defining the product and customer experience with high quality business requirements and user stories while managing scope of each product release and refining the technology architecture and scalability for the use case
• Helping the teams move forward swiftly with rigor, speed and transparency in decision-making. Removing roadblocks, setting a consolidated vision, and collaborating with excellence across all functions is critical

Responsibilities

• Plan and manage a portfolio of engineering operational programs.
• Provide technical guidance and support to program teams.
• Establish and maintain program management processes and standards.
• Monitor program progress and performance against objectives.
• Communicate program status and issues to senior leadership.
• Manage program budgets and resources.
• Foster a culture of continuous improvement and innovation.
• Collaborating cross functionally in defining the Checkout merchant and consumer experiences across the consumer journey, and define best in class experiences for PayPal consumers globally
• Evangelize, Communicate and Influence, by driving alignment on vision, roadmap, investment needs, risks and opportunities with large cross functional teams, leaders, including C-level executives
• Execute with excellence in a cross-functional setting, building strong relationships with key stakeholders (data engineers, software engineers, product analytics, merchant tech and other business teams)
• Monitor health of program. Track program-level status, risks, issues and dependencies. Proactively address delivery team impediments. Resolve program-level roadblocks to enable successful program execution
• Manage program-level communications ensuring stakeholders are informed of roadmap changes, release plans and delivery status. Lead program-level reviews with delivery teams, stakeholders and executive management as required
• Drive the integration and adoption of agile delivery practices across delivery teams. Facilitate program retrospectives to identify improvement opportunities. Evangelize and integrate desired changes in order to enable continuous improvement
• Deliver results. Own business outcomes and be responsible for hitting experience and revenue targets

Benefits

• comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most.
• generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees