Technical Program Manager - Critical Programs

Janitza•Ashburn, VA

2d•Hybrid

About The Position

TECHNICAL PROGRAM MANAGER – Critical Projects LOCATION: Ashburn, Virginia (Hybrid) Who We Are Janitza North America is the US based arm of Janitza electronics GmbH, a leading German manufacturer of electrical power monitoring hardware and software. A family-owned business, we make hardware and software to measure and analyze power quality measures for our data centers, mission critical facilities, and industrial manufacturing customers. With our tools, companies can take action to reduce energy costs, improve uptime, and decrease their carbon footprint. Who You Are Reporting to the Chief Operating Officer, we are seeking a Technical Program Manager (TPM) to lead the delivery of customer‑facing, business‑critical programs that require close coordination across multiple internal organizations. This role is responsible for driving execution from concept through delivery, ensuring alignment between customer expectations and internal teams, and maintaining clear visibility into program health, risks, and outcomes. The ideal candidate is comfortable operating at the intersection of technical depth, program execution, and customer communication , and excels at bringing clarity, structure, and accountability to complex, high‑visibility initiatives. What You'll Do Program Ownership & Delivery Own end‑to‑end delivery of engineered solutions to critical, customer programs from initiation through completion Define and manage solution scope, milestones, dependencies, and success criteria Ensure solutions are delivered on time, within scope, and aligned with customer and business priorities Maintain overall accountability for execution, progress, and outcomes Customer Engagement and Communication Serve as a primary program technical point of contact for customers Lead customer‑facing status updates, reviews, and milestone checkpoints Proactively manage customer expectations through clear, transparent communication Ensure customer commitments are clearly documented, feasible, and actively tracked Cross-Functional Coordination Drive execution across multiple internal organizations , including engineering, product, operations, quality, sales, and support Develop and maintain integrated program plans that align cross‑team deliverables and timelines Establish clear ownership, responsibilities, and decision paths across teams Actively identify and resolve cross‑organizational dependencies and blockers; Develop and execute mitigation and contingency plans for high-risk areas Technical Program Leadership and Executive Communication Partner closely with engineering and technical leads to understand architecture, integration points, and constraints Identify and manage technical risks, tradeoffs, and delivery impacts Translate complex technical topics into clear, actionable program plans and customer‑appropriate messaging Ensure technical readiness ahead of key customer and delivery milestones Maintain clear program documentation and capture lessons learned for continuous improvement Provide concise, outcome-focused reporting to internal leadership and customer stakeholders based on defined, appropriate KPIs

Requirements

Bachelor's degree in electrical engineering, Computer Science, or a related technical field (or equivalent experience: 7+ years of experience in various roles.
Experience managing complex, customer-facing technical programs
Solid technical foundation of mission critical electrical systems with the ability to understand system-level architecture and integration
Proven ability to manage ambiguity, drive clarity, and deliver results under pressure
Demonstrated ability to learn new technologies quickly and apply knowledge effectively.
Strong problem-solving skills with the ability to work independently in customer-facing environments.
Excellent written and verbal communication skills, including the ability to present technical information clearly to C-level
Travel up to 35%, including internationally

Responsibilities

Own end‑to‑end delivery of engineered solutions to critical, customer programs from initiation through completion
Define and manage solution scope, milestones, dependencies, and success criteria
Ensure solutions are delivered on time, within scope, and aligned with customer and business priorities
Maintain overall accountability for execution, progress, and outcomes
Serve as a primary program technical point of contact for customers
Lead customer‑facing status updates, reviews, and milestone checkpoints
Proactively manage customer expectations through clear, transparent communication
Ensure customer commitments are clearly documented, feasible, and actively tracked
Drive execution across multiple internal organizations , including engineering, product, operations, quality, sales, and support
Develop and maintain integrated program plans that align cross‑team deliverables and timelines
Establish clear ownership, responsibilities, and decision paths across teams
Actively identify and resolve cross‑organizational dependencies and blockers
Develop and execute mitigation and contingency plans for high-risk areas
Partner closely with engineering and technical leads to understand architecture, integration points, and constraints
Identify and manage technical risks, tradeoffs, and delivery impacts
Translate complex technical topics into clear, actionable program plans and customer‑appropriate messaging
Ensure technical readiness ahead of key customer and delivery milestones
Maintain clear program documentation and capture lessons learned for continuous improvement
Provide concise, outcome-focused reporting to internal leadership and customer stakeholders based on defined, appropriate KPIs