Sr. Media Services Equipment Technician - Computing Services

Carnegie Mellon University•Pittsburgh, PA

About The Position

The Computing Services central IT department provides services that have a strategic impact on university goals. We make service decisions based on interaction and valuable input from colleagues engaged in the education, research, and administration efforts of the university. We are a learning organization and approach successes and mistakes as a learning experience to continually cultivate a culture of intelligent risk taking. We want to hire versatile team members who are inspired and passionate about their work. Join us and be part of a team committed to excellence, innovation, diversity, team and individual growth. CMU’s Computing Services department is searching for a Sr. Media Services Equipment Technician. This is an excellent opportunity for someone who thrives in an interesting and challenging work environment. This position is responsible for set up, managing, and maintaining the audio-visual (AV) equipment that support evening online hybrid recording sessions, University events on and off campus, and resident equipment associated with technology enhanced facilities during Monday-Thursday evening hours (2:00pm-10:00pm), Friday (10:00am-6pm), as well as part of a scheduled rotation to support periodic weekend events. Ensure all the audio-visual presentations and equipment is configured, setup correctly, operates smoothly, and is taken down and stored properly. This position may be responsible for the temporary installation, maintenance, and repair of AV equipment. May be required to repair equipment, maintain a catalog of equipment the organization owns, set up and operate equipment during events and demonstrations, etc. Provide support for live presentations, distance learning and audio/video conferencing. This role will work University faculty, staff, and students, and may work with outside vendors and non-university contractors for the implementation and support of AV equipment.

Requirements

Associates Degree Required
Strong oral and written communication skills
Strong problem-solving and reasoning skills
1-3 years of relevant work experience
A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.
Successful background check
Applicants for this position must be currently legally authorized to work for CMU in the United States. CMU will not sponsor or take over sponsorship of an employment visa for this opportunity.

Responsibilities

Maintains inventory of equipment the organization owns. Locates and retrieves missing equipment and/or notified manager of missing equipment.
Research new technology and audio-visual equipment to improve Event support services, and make equipment purchase recommendations. Arrange equipment demos with manufacturers.
May train or instruct students, staff, or faculty on operation of A/V equipment. Troubleshoots user issues.
Configure and operate Zoom Meetings and Webinars for hybrid classes and/or virtual events. Plan, setup, and operate AV equipment for events utilizing complex audio configurations with various types of microphones and audio mixers, DMX lighting board, and sound equalization for optimized performance. Assist with management of Cohen Lending Center, including mentoring Media Services student workers. Configure and operate installed room AV equipment associated with the department's resident system for events. Configure and operate Zoom Meetings and Webinars sessions for hybrid classes and/or virtual events. Configure and setup Shure wireless microphones, gooseneck microphones, Soundcraft and Presonus mixers, Epson portable projectors, large portable displays, and QSC sound projection speakers for events. Responsible for maintenance and inventory of that equipment. May film classroom lectures for the Heinz and Tepper schools. Plan, setup, and operate AV equipment for events utilizing complex audio configurations with various types of microphones and audio mixers, DMX lighting board, and sound equalization for optimized performance. Provide support for live presentations, distance learning and webinar programs as requested. Research new technology and audio-visual equipment to improve Event support services, and make equipment purchase recommendations. Arrange equipment demos with manufacturers. Support of video conferencing technology, including Zoom, WebEx, and Skype. Understanding of Mac and PC platforms for AV support and administrative tasks. Knowledge of PowerPoint and Keynotes applications for projection. Work with outside vendors and non-university contractors for supplemental support for campus events.
Other duties as assigned.

Benefits

Joining the CMU team opens the door to an array of exceptional benefits. Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance. Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!

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