Sr. Medicare Manager

Gallagher•Chicago, IL

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview At YourWayMedicare, we are dedicated to helping seniors find the best Medicare plans that suit their needs. As a Medicare Manager, you will play a critical role in overseeing a team of Medicare Consultants. Your primary responsibilities will include managing and developing your team, ensuring operational efficiency, and supporting the achievement of sales goals. This is a full-time position that requires strong leadership skills and a deep understanding of Medicare regulations and the sales process.

Requirements

Proven experience in a leadership role, preferably within the Medicare or insurance industry.
In-depth knowledge of Medicare regulations, plan options, and sales processes.
Strong coaching and mentoring skills with the ability to motivate and develop a high-performing team.
Excellent communication and interpersonal skills to build effective relationships with team members and stakeholders.
Results-oriented mindset with a track record of achieving sales targets and driving team success.

Nice To Haves

Bachelor's degree or relevant certifications are preferred but not required.

Responsibilities

Lead and manage a team of 10-15 Medicare Consultants, providing coaching, training, and ongoing support to ensure high performance and productivity.
Set clear sales goals and performance expectations for the team and provide regular feedback to drive continuous improvement.
Develop and implement strategies to increase sales volume, customer satisfaction, and overall team success.
Monitor and manage team performance metrics, such as conversion rates, call handle time, and customer satisfaction scores.
Ensure compliance with Medicare regulations and company policies by conducting regular audits and providing training as needed.
Collaborate with cross-functional teams, including recruitment, training, and sales operations, to optimize team performance and enhance processes.
Stay updated on changes in Medicare regulations and industry trends to ensure team members are well-informed and able to provide accurate information to customers.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program