Sr Operations Manager - Aircraft Detailing

Prime Appearance•Chicago, IL

5d•$90,000 - $110,000

About The Position

The Senior Operations Manager is a key leadership role responsible for overseeing the day-to-day operations of all airport service departments, ensuring efficient, safe, and high-quality service delivery. This position leads cross-functional teams—including ground handling, customer service, security, and facilities—while driving operational excellence through strategic planning, performance monitoring, and continuous improvement initiatives.

Requirements

18 years of age or older
Eligible to work in the United States
Minimum of 10 years of experience in airport or aviation operations, with at least 5 years in a managerial role
Extensive knowledge of airport operations, regulations, and safety standards
Proven leadership and team management skills
Must have a valid state-issued driver’s license with an acceptable driving record
Communicate effectively in English (reading, writing, speaking)
Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in-person and through electronic means
Pass a background check and drug screen
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

Responsibilities

Lead the management of daily activities across all operational departments, ensuring smooth and efficient airport operations
Formulate and establish operational policies and procedures, and oversee their implementation to enhance overall efficiency and service quality
Facilitate effective communication and coordination between various departments such as ground handling, customer service, and security to ensure integrated service delivery
Regularly assess operational processes and outcomes, employing strategies to drive continuous improvement and address inefficiencies
Manage the operational budget, including the development of financial plans, allocation of resources, and cost optimization strategies
Ensure strict adherence to aviation industry regulations, safety standards, and environmental guidelines, staying updated with any changes in legal requirements
Provide leadership, guidance, and mentorship to the operations team, fostering a collaborative and high-performing work environment
Act as the primary point of contact with airport authorities, airlines, and other stakeholders, maintaining strong professional relationships
Develop and oversee emergency response plans and procedures, ensuring preparedness for crisis situations and swift, effective management of any operational disruptions
Analyze operational data and generate comprehensive reports to identify trends, measure performance against targets, and inform decision-making
Oversee the procurement, maintenance, and efficient utilization of equipment and facilities, ensuring they meet operational needs and standards
Implement high standards of customer service within all operational areas, ensuring passenger satisfaction and adherence to service level agreements
Conduct and lead regular meetings with department heads and teams to review operational performance, set goals, and align on strategic initiatives
Stay abreast of industry trends, technological advancements, and best practices, integrating innovative solutions into operational strategies
Lead and manage significant operational projects and initiatives, from conception through to execution, to improve overall operational effectiveness and efficiency
Perform any additional duties as assigned by management