Sr. Program Manager, DA Lifecycle Experience and Services

Amazon • Nashville, TN

8d

About The Position

The Sr. Program Manager, DA Lifecycle Experience and Solutions (DLXS) is an
omni-purpose role that is cross-functionally strategic, analytical, and
influential. The scope of impact spans globally, directly supporting an
organization of 100+ team members. The Sr. Program Manager, serves as both the
tactical, and strategic partner to the DLXS team supporting DSP and DA
on-boarding experience. They create policy, programs and mechanisms where they
may not exist in a highly complex space. The PM must influence Senior leaders
through written communication of policy and program changes which explain the
greater impact to the business. In addition, the PM will deliver multiple
projects at once.

The scope of this role includes the ability to lead, innovate, and improve DA
on-boarding and screenings policies within the DA Lifecycle Experience &
Services organization. This is a highly visible role that requires interaction,
and partnership with senior leaders globally to identify efficiency gains, best
practices, automating the constant measurement of productivity, and ability to
deliver a globally scalable experience. This role requires a leader with solid
analytical abilities, sound business acumen, and exceptional written and oral
communication skills. Additional responsibilities will encompass the full
project lifecycle, including program and tech requirements gathering, and intake
management to change management, UAT coordination, and end user training. The Sr
Program Manager plays a crucial role in defining/iterating practices and policy
and deploying automated solutions to ensure organizational success. This role
will own team metrics, and deliver regular reports on progress to leaders,
impacting goals that are high in impact and ambiguity, demanding strategic
planning, and inputs from large stakeholder segments, requiring tradeoff
decision making for resources and impacting team roadmaps. All of this is
expected, while demonstrating exceptional business judgement, constantly
innovating, and improving business operational deliverables.

Requirements

• 5+ years of program or project management experience
• Experience defining program requirements and using data and metrics to determine improvements
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Nice To Haves

• 2+ years of driving process improvements experience

Responsibilities

• Manage and oversee various cross-functional programs, ensuring successful delivery.
• Develop and refine program strategies, effectively leading and motivating teams.
• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.
• Foster collaboration with internal and external partners to optimize resource allocation and project success.
• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.
• Identify and mitigate risks, preventing them from escalating into major issues.
• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.
• Manage and communicate project budgets effectively.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed