Sr. Program Manager

eBay • Salt Lake City, UT

1d

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About The Team And The Role The Senior Program Manager leads complex, cross-functional initiatives related to regulatory requirements and adherence within a corporate financial services environment. This role drives end-to-end execution of regulatory programs, ensuring timely achievement of goals, effective documentation, and balanced control implementation for eBay’s supervised entities in North America! The position serves as a central coordinator across Legal, Compliance, Risk, Operations, and business teams to support governance, controls, licensing, examinations, and reviews conducted both inside and outside the organization. The successful candidate demonstrates strong program governance capabilities, regulatory proficiency (including money transmission and consumer finance frameworks), and competence in coordinating multiple initiatives running in parallel with precision.

Requirements

• Proven experience in program management within a financial services, FinTech, payments, or corporate regulatory environment.
• Proven experience running regulatory or compliance-related initiatives.
• Proven understanding of U.S. financial regulatory frameworks, including: Money Transmission regulations Consumer finance regulations Payments regulatory requirements State licensing regimes
• Experience supporting regulatory examinations and internal/external audits.
• Strong project management skills with proven track record to handle multiple concurrent initiatives.
• Exceptional written and verbal communication skills.
• Program Governance & Execution
• Regulatory Controls & Documentation Management
• Risk Assessment & Remediation Oversight
• Cross-Functional Influence & Partner Engagement
• Analytical Thinking & Structured Problem Solving

Nice To Haves

• Experience in a payments, FinTech, money services business (MSB), or consumer financial services company.
• Familiarity with regulatory agencies such as state banking departments, FinCEN or similar supervisory bodies.
• Experience implementing compliance management systems or regulatory governance frameworks.

Responsibilities

• Program & Project Management Lead multiple concurrent regulatory and compliance programs from initiation through implementation and validation.
• Develop detailed project plans, timelines, achievements, risk logs, and status reporting.
• Ensure timely delivery of commitments by coordinating across business units and functional team members.
• Supervise interdependencies and proactively mitigate delivery risks.
• Controls, Policies & Documentation Develop and improve policies, procedures, and internal controls.
• Translate regulatory requirements into operational controls and detailed processes.
• Drive remediation initiatives resulting from examination findings or audit observations.
• Ensure documentation is complete, accurate, and aligned with regulatory expectations.
• Regulatory & Audit Support Coordinate responses to state and federal regulatory examinations and coordinating remediation plans.
• Support licensing efforts, including applications, renewals, and ongoing regulatory obligations.
• Facilitate internal and external audits by handling document requests, supervising results, and supervising remediation plans.
• Maintain centralized tracking of audit findings, exam observations, and corrective action plans.
• Partner Engagement & Cross-Functional Collaboration Build strong relationships with internal customers by understanding operational realities and business objectives.
• Serve as a trusted liaison between business teams and control functions.
• Provide executive-ready reporting and program updates to senior leadership.
• Operate effectively both as an individual contributor and within cross-functional teams.

Benefits

• a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed