Sr. Service Business Process Analyst

Intuitive•Sunnyvale, CA

21h

About The Position

Primary Function of Position: The Senior Service Business Analyst (MRO) serves as a critical bridge between Service Operations, Supply Chain, and IT, owning the translation of complex MRO business needs into scalable, compliant SAP S/4HANA solutions. This role focuses on end-to-end repair and service supply chain processes, enabling operational excellence, traceability, and visibility across a regulated medical device environment. This individual contributor will work closely with Service MRO leadership, Planning, Manufacturing, Quality, and IT to identify process gaps, define business requirements, and implement system enhancements that support Repair-to-Return, Planning, Inventory, Quality, and Capacity Management. The role requires strong functional SAP knowledge, disciplined process thinking, and the ability to operate effectively in ambiguous, fast-paced environments.

Requirements

Bachelor’s degree in Supply Chain, Engineering, Information Systems, Business, or related field; Master’s degree preferred.
8+ years of experience as a Business Systems Analyst or Functional Analyst in supply chain, manufacturing, or service operations.
Strong hands-on experience supporting manufacturing and/or MRO environments within SAP.
Strong understanding of supply chain and service operations, including BOMs (Bill of Materials), routings, capacity, inventory, and repair workflows.
Proven experience with SAP S/4HANA, including MM (Materials Management), PP (Production Planning), ME (Manufacturing Execution); exposure to QM (Quality Management), IM (Inventory Management), WM/EWM (Warehouse Management/Extended Warehouse Management), and FICO (Finance and Controlling) is a plus.
Solid understanding of traceability, data integrity, and compliance requirements in a medical device environment (e.g., GMP, ISO 13485, 21 CFR Part 11).

Nice To Haves

Experience in the medical device or regulated industry strongly preferred.
Strong business process analysis skills with experience in reporting and analytics.
Familiarity with IT project lifecycles, Agile methodologies, and cross-functional system delivery.

Responsibilities

Business Analysis & Process Ownership Partner with MRO Operations, Planning, Quality, Manufacturing, and Logistics teams to understand pain points, use cases, and future-state needs across end-to-end service supply chain processes.
Lead business process analysis and documentation for Repair-to-Return, Plan-to-Produce, Inventory, Quality, and Logistics workflows.
Identify gaps and inefficiencies in current processes and systems; propose and drive best-practice solutions that improve efficiency, scalability, and visibility.
Ensure an end-to-end, cross-functional view of processes, including upstream and downstream system impacts.
SAP Functional Partnership & Delivery Translate business requirements into clear, actionable functional requirements and partner with IT to validate design, configuration, and delivery.
Support and influence SAP S/4HANA solutions across relevant modules, including Materials Management (MM), Production Planning (PP), Manufacturing Execution (ME), Quality Management (QM), Inventory Management (IM), and Warehouse Management (WM/EWM).
Act as a business owner for smaller SAP enhancements and initiatives, managing scope, priorities, and delivery in partnership with IT.
Investigate system issues, root causes, and data integrity gaps; collaborate with IT and business users to drive resolution.
Project Execution, Testing & Change Management Author and maintain project artifacts including business process flows, functional/user requirements, UAT test cases, and training materials.
Plan and facilitate User Acceptance Testing (UAT), ensuring solutions meet operational, data, and compliance requirements.
Support change management activities, including user training, communications, and adoption support.
Provide clear, structured project updates to stakeholders, highlighting risks, dependencies, and decision points.
Analytics & Operational Support Support MRO and supply chain key metrics through data analysis, reporting, and ad-hoc queries.
Partner with operations leaders to improve visibility into repair demand, throughput, cycle time, capacity, inventory, and quality performance.
Apply analytical and critical-thinking skills to translate data into actionable insights for the business.