Sr. Service Technician
About The Position
At Rutherford Management Company, our Sr. Service Technicians are trusted leaders who ensure our communities are safe, well-maintained, and beautifully presented. In this role, you'll oversee maintenance operations across a multi-site portfolio and serve as a key contributor to the resident experience. You'll lead with a hospitality-first mindset-prioritizing resident satisfaction while executing high standards in preventative maintenance, vendor coordination, unit turnover, and curb appeal. Whether you're managing your team, resolving a service issue, or preparing for a renovation project, your leadership will directly impact the quality of life for hundreds of residents. This role is ideal for a hands-on professional who thrives on balancing operational excellence with meaningful service.
Requirements
- Minimum 3-5 years of experience in facilities or property maintenance (multi-site preferred)
- Demonstrated leadership experience managing teams or vendors
- Familiarity with OSHA, building codes, and general safety procedures
- Proficient with maintenance work order platforms and property management software
- Excellent organizational, communication, and time-management skills
- Candidates must possess and maintain a valid California Driver's License, a reliable personal vehicle, and current automobile insurance in compliance with California state law.
- Background Check and Drug Screen Required
Nice To Haves
- Certified in HVAC or related trade strongly preferred
Responsibilities
- Triage and manage daily service requests across multiple communities
- Maintain exceptional response times and ensure quality repairs with a customer-first approach
- Participate in and oversee after-hours emergency on-call rotation
- Conduct regular property walks and risk audits to ensure safety and compliance
- Create and maintain preventative maintenance schedules
- Partner with the Director of Construction on large-scale repairs and renovations
- Coordinate seasonal projects and assist in forecasting capital needs
- Maintain a strong visual standard across all sites, from landscaping to signage
- Ensure cleanliness and presentation of entryways, amenities, and shared spaces
- Set the tone for first impressions through proactive inspections and quality assurance
- Coordinate turnovers to meet move-in timelines with zero-defect expectations
- Collaborate with the Resident Experience Director and Leasing & Hospitality Specialist to ensure leasing deadlines are met
- Walk all completed units to ensure readiness and compliance with standards
- Supervise and mentor maintenance team members
- Source, schedule, and evaluate vendor performance
- Manage maintenance supply inventory and ensure budget-aligned purchasing
- Monitor controllable maintenance expenses across the portfolio
- Support annual budget planning and provide recommendations for capital improvements
- Track performance metrics and submit reports on service delivery trends
Benefits
- Competitive pay, performance bonuses, and full medical/dental/vision benefits
- Paid time off-including PTO for volunteer work
- Housing discounts of 20% (where applicable)
- Participation in RISE, our signature development program focused on professional growth, leadership, and recognition.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
