Sr. Specialist Sales & Logistics

Del Monte Fresh Produce Company NA Inc•Plant City, FL

About The Position

Purpose of Position: Provide superior customer service to both internal and external customers by exceeding their expectations and assume the responsibilities of managing assigned accounts.

Requirements

High School diploma or GED, but college degree preferred
3-6 years customer service and transportation experience
Ability to coordinate high volume phone skills
Work independently and with other associates
Knowledge of rates and tools necessary to price like
Knowledge of Internet Truck stop, DAT – 360 and Tricont and Del Monte inter-workings
Excellent communication, problem solving, and investigation skills/abilities
Computer experience, preferably with Produce Pro, email, excel, etc
Accurate typing and data entry skills, and filling/copying
Good analytical and organizational skills.

Responsibilities

Complete all the “day to day” functions required to maintain customer’s expectations. These expectations may include order/data entry, logistical scheduling, reporting service, and various requirements particular to each account
Coordinate communications between operations personnel and customers in order to provide timely resolutions and maintain service integrity
Develop a working/personable (trust) relationship with all customers within the department, in order to provide better service while maintaining the interests of Tricont in the forefront
Acquire a level of expertise on each account over time to provide solutions to any problems/questions that may arise from operations or customers
Develop a sense of logistical planning over time to better aid in the growth and profitability of the company
Acquire the experience thru “On the Job Training” one may need to knowledgably answer inquires from outside brokers/logistics companies
Work closely with Tricont and other department personnel to initiate new accounts/customer base and provide increased service to pre-existing customers
Help in any capacity required by Tricont and Del Monte to complete its overall success
Meet with customers to maintain relationships and discuss new routes
Work with Director and VP to prepare bids/rate for customers
Handle new customer integration including but not limited to: uploading rates into computer system, working with operations to assign dispatcher(s), creating email distribution list for customer, etc.
Analyze lanes by working with operations, pricing, and senior management.