Sr Staff Desktop Support Engineer

Dexcom

2d • $116,600 - $194,400 • Remote

About The Position

This role serves as the technical lead across endpoint technologies, providing architectural direction, governance, and technical leadership for Windows (MECM/Intune) and macOS (Jamf Cloud) platforms. The Senior Staff Endpoint Engineer defines standards, leads global engineering initiatives, and acts as the highest-level escalation point for endpoint systems.

Requirements

• You have 10+ years of experience managing enterprise endpoint engineering in large or multi‑site global environments.
• You bring deep hands‑on experience administering and engineering MECM/SCCM, including application packaging, OS deployment, baselines, and software updates.
• You have experience leading teams or functioning as a technical lead, providing mentorship and escalation support.
• Your proficiency includes designing and governing enterprise standards, SOPs, and lifecycle management processes.
• You have hands‑on experience managing macOS environments, including imaging, OS updates, and hardware lifecycle support.
• You perform rigorous quality assurance testing of OS images, hardware models, application deployments, and configuration changes.
• You understand modern endpoint management principles including compliance frameworks, configuration baselines, and endpoint security.
• You bring strong troubleshooting experience across Windows OS, macOS, enterprise applications, hardware models, and desktop technologies.
• Typically requires a Bachelor’s degree and a minimum of 13+ years of related experience.
• At this level a graduate degree may be expected with 6 years of related experience.

Nice To Haves

• Your experience with identity platforms (Okta, Entra ID), Agile/ITIL frameworks, or endpoint-related certifications (Microsoft, Jamf, ITIL) is a strong plus.

Responsibilities

• Provide technical leadership as the primary engineer across global Windows and macOS endpoint management platforms.
• Define and maintain enterprise endpoint architecture, configuration standards, and lifecycle governance models.
• Lead strategy, design, and optimization for MECM, Intune, and Jamf Cloud environments.
• Develop automation frameworks, scripting standards, and reliability engineering practices that enhance endpoint performance and stability.
• Oversee global patching, OS update governance, and enterprise image/configuration quality assurance.
• Drive complex cross‑functional engineering programs with Security, Networking, and Identity teams to improve platform performance and security posture.
• Mentor engineering staff and elevate global endpoint engineering capabilities through documentation, training, and best‑practice enforcement.
• Manage escalations for critical endpoint issues, guiding investigation, remediation, and long‑term corrective action.

Benefits

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level