Sr Staff Experience Designer: In-Store

PayPal • San Jose, CA

1d • Hybrid

About The Position

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: With PayPal Everywhere, PayPal is extending trusted, secure, seamless payments across both online and offline experiences. The In‑Store Experiences team brings PayPal into stores, restaurants, transit, events, and more, using tap‑to‑pay, QR codes, rewards, and loyalty to give consumers more value and convenience. We sit at the center of PayPal’s global consumer strategy, enabling people to Pay Everywhere, Pay Their Way, and Get the Most Value, while helping merchants grow and deepen customer relationships. Our first launch—the contactless tap‑to‑pay wallet in Germany—and PayPal World, which supports payments in hundreds of currencies, show the scale of this vision. This role has a strong international focus, with deep research and design across markets worldwide.

Requirements

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience

Nice To Haves

• The Sr. Staff Designer serves as the team’s Craft Master—setting the bar for exceptional visual, UI, and interaction quality.
• This role is hands-on, driving design excellence while also leading design thinking and occasional discovery workshops to fuel innovation.
• You have an exemplary portfolio of highly polished, consumer mobile experiences.
• You are equal parts creative and analytical.
• You are a strong storyteller, persuasive, and know how to bring people together with positive, collaborative energy.
• You have evidence of pushing beyond the status quo, bringing to life new ways of thinking, interaction paradigms, and have a curiosity to turn over stones to discover potential new problems we may have overlooked as a business.
• You raise the bar in your own work and others – exploring wide across the opportunity space, then going deep to dial in the perfect solution, with a care to bring delight and friction-free interactions to each moment of the journey.
• Finally, you are AI-curious. You will have an edge if you’ve used AI deeply in your work as a designer and have evidence of how you’ve dug into staying current with AI tools to improve the design work of you and your larger team through efficiency, quality, rich-prototypes and internal applications.

Responsibilities

• Develop and articulate clear objectives in enhancing user and customer experiences that deliver results and meet organizational goals
• Influence decision-making at the senior leadership level
• Perform the most highly complex digital and physical products and services using domain knowledge and extensive business expertise
• Develop and deliver innovative strategies that benefit customers and product users
• Lead major business projects which impact the Experience Design job family
• Design, evaluate, and select process, product, and service improvements based on thorough understanding of user and customer needs and industry trends
• Mentor and guide junior team members in user-centered design practices

Benefits

• This role is also eligible for a range of benefits which may include, medical, dental, vision, life and disability insurance, parental and family leave, 401(k) savings plan, paid time off, and other benefits.
• At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
• We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level