Sr. Stakeholder Business Partner

Southwest Power Pool • Little Rock, AR

5d • $87,950 - $112,190 • Hybrid

About The Position

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on! We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way. We believe in supporting our employees through a fantastic benefits package: Competitive pay with bonus opportunities Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance Relocation assistance Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed. Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP COMPENSATION INFORMATION The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process. Senior Stakeholder Business Partner | Pay Range: $87,950.00 - $112,190.00 Join Our Team as a Stakeholder Business Partner! The Stakeholder Relations Team As the primary liaison between SPP and external stakeholders, the Stakeholder Relations Team is dedicated to fostering and nurturing mutually beneficial relationships that support SPP's essential functions. This department excels in facilitation, coordination, organization, issue resolution, and planning, while also proactively managing customer relationships. We achieve this through targeted communication and collaboration with our customers, market participants, and stakeholders. Your Role: As the Senior Stakeholder Business Partner , you will play a vital role in supporting designated accounts and engaging with a diverse range of stakeholders within the electric utility industry. Your primary responsibility will be to serve as the main point of contact for Integrated Marketplace and Market Participants (MPs), Transmission Customers, Transmission Owners, Meter Agents, and other SPP stakeholders. Key Responsibilities: Build and Foster Strong Relationships Primary Contact: Act as the principal liaison for your assigned accounts, ensuring clear and effective communication. Relationship Development: Establish and nurture connections with key individuals, from operational staff to executive leadership, to enhance collaboration and understanding of their needs. Assess Business Needs & Develop Solutions Independent Assessment: Proactively evaluate the specific business needs of stakeholders within your portfolio. Strategic Planning: Create comprehensive action plans tailored to address stakeholder needs, utilizing insights gained through your relationships. Collaborate Across Teams Enterprise-Wide Initiatives: Actively participate in cross-departmental projects that impact stakeholders, contributing your expertise and insights to enhance outcomes. Subject Matter Expert (SME): Serve as the go-to resource for Stakeholder Relations, sharing knowledge and best practices to elevate departmental performance. Project Management Project Oversight: Manage and administer key department projects aimed at improving effectiveness, efficiency, and stakeholder satisfaction. Cross-Functional Collaboration: Leverage a broad understanding of the organization’s functional areas to work collaboratively with various departments and facilitate effective solutions. Don’t miss this exciting opportunity to shape the future of stakeholder engagement! If you’re passionate about building relationships and driving meaningful change, we want to hear from you.

Requirements

• Bachelor’s degree, preferably in a business-related field; or two (2) years of job related work experience may be considered in lieu of educational requirement
• Six (6), plus years of job-related experience
• Strong written and oral communication skills
• Strong interpersonal skills, specifically demonstrated in a customer service role
• Strong computer skills, specifically with Microsoft Office products and database applications
• Strong problem-solving abilities

Nice To Haves

• Electric utility experience
• Experience using a Customer Relationship Management (CRM) tool

Responsibilities

• Act as the principal liaison for your assigned accounts, ensuring clear and effective communication.
• Establish and nurture connections with key individuals, from operational staff to executive leadership, to enhance collaboration and understanding of their needs.
• Proactively evaluate the specific business needs of stakeholders within your portfolio.
• Create comprehensive action plans tailored to address stakeholder needs, utilizing insights gained through your relationships.
• Actively participate in cross-departmental projects that impact stakeholders, contributing your expertise and insights to enhance outcomes.
• Serve as the go-to resource for Stakeholder Relations, sharing knowledge and best practices to elevate departmental performance.
• Manage and administer key department projects aimed at improving effectiveness, efficiency, and stakeholder satisfaction.
• Leverage a broad understanding of the organization’s functional areas to work collaboratively with various departments and facilitate effective solutions.

Benefits

• Competitive pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance
• Relocation assistance
• Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed.
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level