Sr Success Operations Analyst

LPL Financial

2d•$72,113 - $120,188

About The Position

We’re seeking a highly skilled and resourceful Sr Success Operations Analyst to support the operational connection between Success Management, LPL Service, and Operations. This is a hands-on, individual contributor role focused on executing workflows, supporting escalations, analyzing data, and contributing to process improvements. You will work closely with Success Management leaders, Client Success teams, and operational partners to help resolve issues, improve efficiency, and ensure advisors and their clients receive consistent, high-quality service. This role is ideal for someone who enjoys problem-solving, collaboration, and building deep operational expertise.

Requirements

Active Series 7 and Series 66 licenses or ability to obtain within a defined timeframe
3+ years of financial services experience, including exposure to both W2 and 1099 advisor model
3+ years of experience in service, operations, or branch administration
Solid problem-solving skills with the ability to analyze issues and support effective resolutions
Analytical mindset with the ability to interpret data and identify trends
Clear, professional communicator who collaborates well across teams
Highly organized with strong time-management skills
Adaptable and comfortable working in evolving or ambiguous situations
Proven self‑starter focused on high‑quality output and continuous process improvement

Nice To Haves

Proven ability to manage multiple priorities in a fast-paced environment
Strong attention to detail with a client-focused mindset
Experience working in or alongside service or operations teams within a broker-dealer or custodian environment
Exposure to escalation management, exception processing, or workflow support
Participation in process improvement or operational efficiency initiatives
Experience with operational reporting, dashboards, or workflow tools
Prior experience supporting advisor teams, client success, or relationship management functions
Bring a forward‑thinking perspective that encourages re‑examining established processes and identifying opportunities for improvement

Responsibilities

Operational Liaison & Problem Solver Serve as a key operational support partner for IAS Advisor Success Management and Home Office teams.
Assist in coordinating and resolving complex service issues, escalations, and exceptions Assist with managing exceptions, accommodations, and workflow troubleshooting to help minimize disruption for advisors and clients.
Track issues through resolution and ensure timely communication with stakeholders.
Training Support Support the development and maintenance of training materials, job aids, and reference documentation.
Provide feedback and suggestions to improve training effectiveness based on advisor and staff experiences.
Help reinforce best practices and consistent workflows across teams. Proactively communicate training opportunities observed during daily activities
Process Improvement & Data Insights Partner with Client Success POD CEMs and Operations teams to identify recurring issues and opportunities for improvement.
Analyze operational data and reports to identify trends, risks, and efficiency opportunities.
Contribute insights and recommendations that support process improvements, documentation, and communication enhancements.
Cross-Functional Collaboration Work closely with Operations, Service, Technology, and other internal teams to support seamless service delivery.
Assist with communicating operational updates, including fee changes, policy updates, FINRA guidance, and system enhancements.
Provide data and operational insights to support decision-making within the IAS Advisor Success Management team.