Sr Tech, Field Svc (Onsite)

RTX

1d•Onsite

About The Position

Collins Aerospace, Connected Aviation Solutions, Connectivity & Enablement Solutions, is seeking an experienced Lead Field Service Technician to join our dynamic team. You will be responsible for managing day-to-day priorities in solving clients VHF/UHF Radio, Telephone, Networking & PC related issues from the Montreal office. What You Will Do Coordinate, prioritize and resolve issues encountered by customers. Analyze system failures, identify and restore equipment malfunctions and failures. Escalate critical/complex issues that will impact the business. Performs a variety of duties, including but not limited to servicing, operating, maintaining, repairing, and removing equipment. Conduct technical analysis of product implementations, modifications, and enhancements to products in accordance with specific customer specifications. Manage technical products, services, logistics and provisioning, quantity surveying, and configurations to assigned customers. Troubleshoot technical problems and recommends actions to company or customer representatives. Assess product needs in accordance with customer specifications. Acts as local on-site Collins Aerospace representative to the customer's organization. Manage statement of work to meet customer and contract requirements. Quality Issue Management. Contact customer, collect feedback, and establish and maintain good relationships with customers. Demonstrate leadership, training ability, responsibility, and the capability of directing the activities of other technical personnel. Position will require communicating with customers in both French and English. Travel up to 30%. Must maintain compliance with RAIC (Restricted Area Identity Card): Specific to Canadian airports, the RAIC requires background checks and training to meet airport security access requirements. The candidate will participate in an on-call rotation and be required to provide remote support by securely connecting to company assets from a domestic internet connection. The candidate must adhere to corporate policies and respond in accordance with defined SLAs, which may be as short as 30 minutes. The candidate will act as an escalation point for support issues, supervise the work of junior staff, and provide mentoring and training as required. Support Audits & also create documentation as and when required. Learn More & Apply Now! Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time. Start your application today. Please consider the following role type definitions as you apply for this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other – propel us all higher, again and again. Apply now and be part of the team that's redefining aerospace, every day. The salary range for this role is 47,000 CAD - 84,000 CAD . The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. RTX offers a comprehensive benefits package that includes medical and dental coverage, disability benefits, a retirement savings program, and tuition assistance through RTX’s Employee Scholar Program. Eligibility for specific benefits is based on factors such as position level, employment type (e.g., temporary or permanent), and business unit, and will be discussed during the hiring process. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This job posting is for an existing position vacancy. RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age disability, protected veteran status or any other characteristic protected by law. Privacy Policy and Term: Click on this link to read the Policy and Terms RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.

Requirements

Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.
Must be authorized to work in Canada without sponsorship now or in the future. RTX will not offer sponsorship for this position.
Prior working experience with Radio VHF/UHF.
Prior working experience in IT, Computer Hardware repair.

Nice To Haves

Bi-lingual English & French, Spoken & Written.
Completion of a practical course in the RF Radio & Electronics.
Completion of a practical course in Networking.
Completion of practical course on voice communication systems.

Responsibilities

Coordinate, prioritize and resolve issues encountered by customers.
Analyze system failures, identify and restore equipment malfunctions and failures.
Escalate critical/complex issues that will impact the business.
Performs a variety of duties, including but not limited to servicing, operating, maintaining, repairing, and removing equipment.
Conduct technical analysis of product implementations, modifications, and enhancements to products in accordance with specific customer specifications.
Manage technical products, services, logistics and provisioning, quantity surveying, and configurations to assigned customers.
Troubleshoot technical problems and recommends actions to company or customer representatives.
Assess product needs in accordance with customer specifications.
Acts as local on-site Collins Aerospace representative to the customer's organization.
Manage statement of work to meet customer and contract requirements.
Quality Issue Management.
Contact customer, collect feedback, and establish and maintain good relationships with customers.
Demonstrate leadership, training ability, responsibility, and the capability of directing the activities of other technical personnel.
Position will require communicating with customers in both French and English.
Travel up to 30%.
Must maintain compliance with RAIC (Restricted Area Identity Card): Specific to Canadian airports, the RAIC requires background checks and training to meet airport security access requirements.
The candidate will participate in an on-call rotation and be required to provide remote support by securely connecting to company assets from a domestic internet connection.
The candidate must adhere to corporate policies and respond in accordance with defined SLAs, which may be as short as 30 minutes.
The candidate will act as an escalation point for support issues, supervise the work of junior staff, and provide mentoring and training as required.
Support Audits & also create documentation as and when required.