Sr Technical Support Analyst

Harris Computer

1d

About The Position

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at [e-mail] This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Requirements

• Bachelor's degree in Business Administration or relevant, or relevant experience
• 3+ years of experience in a customer support role
• Ability to gather and examine data to assist with support issues and provide action items for others in the organization.
• Proven computer skills and comfortable using online technologies.
• Experience working with novice computer users and patience.
• Familiar with AI tools and relevant applications

Responsibilities

• Assist in resolving product or escalated service problems by clarifying the customer's complaint.
• Coordinate with team lead and/or manager to gather important customer feedback.
• Create opportunities for upsells and or cross-sells that can be referred to the Sales Team.
• Provide top-notch services that will delight customers to assist with the continuous improvement of web applications.
• Ensure proper escalation to internal stakeholders when needed.
• Apply relevant AI applications to increase efficiencies in pursuit of enhancing personal and team efficiency.
• Perform QA functions related to product development and pre-product releases.
• Log, update, and document customer inquiries to ensure high levels of customer support for existing clients.

Benefits

• We offer a comprehensive benefit package as well as other additional “Perks”!
• We empower our employees to make a difference
• We have an award winning culture
• We offer opportunity to learn
• We are financially strong and we are owned by the largest software company in Canada (CSI)
• We have fun!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level