Sr. UX Designer, Amazon Live
About The Position
It’s an exciting time to be on Amazon's Video Shopping (ASV) team. Now more than ever, customers watch videos when they shop. Videos and livestreams make shopping easier and more fun, whether a customer is researching a product or tuning in to chat with their favorite content creator live. The Amazon Shopping Video (ASV) team’s mission is to enable customers to find inspiration, information, entertainment, and community through videos at any point in their shopping journey. We are passionate about designing, building, and launching scalable, well-designed customer experiences that delight our customers. We're seeking a creative, hands-on Senior Designer to drive design strategy across Amazon Live's customer experience touchpoints in ASVH and federated experiences. You'll establish the vision and strategy to transform our Live commerce experience while creating cohesive, innovative designs that span multiple pages and customer journeys. We set the bar high—we're looking for a designer who creates UX designs that aren't just functional, but innovative and delightful, pushing well beyond the status quo. In this role, you'll forge strong partnerships with Design Leaders, Product teams, and Engineering counterparts to launch exceptional experiences that delight customers worldwide. If you're ready to shape the future of live commerce at Amazon, we want to talk to you. About the team Amazon Shopping Videos (ASV) is a growing business within the Amazon Advertising, IMDb and Grand Challenge (AIGC) business unit. Specifically, Amazon Live team designs, builds and operates both owned and operated destination experiences (e.g. amazon.com/live, Shop The Show), as well as federated experiences across the Amazon.com store. In addition, AL sources shoppable Live and VOD content from brands and influencers to populate both types of experiences. We are a dynamic, startup-like initiative within Amazon, aiming to reinvent the way customers use video to shop.
Requirements
- 8+ years of design experience
- Have an available online portfolio
- Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar
Nice To Haves
- Experience applying scrum to visual or UX design processes
- Experience with UX design of complex workflows
- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
Responsibilities
- Customer-Centric Design & Strategy - Analyze customer problems across multiple touchpoints and design delightful solutions with measurable impact that create cohesive experiences across amazon.com/live and other amazon.com store pages. Develop and execute design strategy that unifies customer journeys across Amazon Live's diverse experience portfolio. Apply deep customer empathy to understand shopper needs and translate insights into innovative design solutions.
- Design Execution & Innovation - Work closely with product and business teams to develop use cases and high-level requirements for cross-page experiences. Create comprehensive design artifacts including user flows, wireframes, visual mocks, and prototypes to communicate strategic design vision. Develop and maintain detailed user-interface and interaction specifications that ensure consistency across multiple customer touchpoints. Relentlessly simplify and distill complex, multi-page workflows into intuitive and elegant UI.
- Leadership & Collaboration - Be a strong design advocate across the entire Amazon Live team and a bar raiser for quality of customer experience Independently present work, socialize ideas, and manage stakeholder expectations across multiple product areas. Drive creative vision that raises the bar and delivers innovative solutions across the customer journey
- Impact & Measurement - Measure the success and effectiveness of UX innovations across experiences. Use data and customer feedback to iterate and improve designs that span multiple pages and touchpoints.
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
