Sr. UX Researcher

TEKsystems•Charlotte, NC

17h•$55 - $65•Hybrid

About The Position

In this role, you’ll design, conduct, and deliver research that shapes digital experiences across web, mobile, and native applications. You will gather and interpret qualitative and quantitative data to reveal user needs, behaviors, and motivations—enabling product and design teams to make informed decisions.

Requirements

5+ years of experience in design strategy and user research
Experience researching across desktop, mobile web, and native iOS/Android applications
Proficiency with tools such as UserZoom/UserTesting, dscout, Qualtrics, and other research platforms
Proficiency with MS Office and Figma
Familiarity with Agile and Waterfall methodologies
Strong understanding of UI/UX best practices and ability to make research-backed design recommendations
Experience with ethnographic, lab-based, and remote qualitative/quantitative research
Expertise across research methods, tools, and frameworks (qualitative and quantitative)
Experience researching for diverse ecosystems across digital and physical touchpoints
Strong foundation in Design Thinking, persona creation, journey mapping, and human-centered design
Ability to balance user needs with business and technical constraints when designing research plans
Demonstrated leadership and ability to inspire teams through challenges
Strong analytical skills and ability to translate findings into actionable design insights
Excellent communication and collaboration skills; able to lead cross-functional research efforts
Confident in evaluating and challenging existing customer experiences
Strong problem-solving, time management, and organizational abilities
Proactive problem-solver who takes initiative
Strong work ethic and consistent follow-through
Ability to build trusted relationships across co-located and distributed teams
Curiosity and eagerness to learn new design and technology tools
Excellent listening, communication, and presentation skills
Positive and adaptable mindset in changing environments

Nice To Haves

Experience collaborating in Figma and other design tools for prototype testing
Experience with analytics tools such as App Store reviews, Medallia, Contentsquare/Clicktale, Adobe Analytics, Quantum Metric, etc.
Familiarity with Jira, Confluence, and design systems

Responsibilities

Partner with cross-functional product and design teams to define research plans grounded in business and design goals
Conduct a wide range of qualitative and quantitative studies, including usability testing, heuristic evaluations, interviews, contextual inquiries, surveys, benchmarking, diary studies, and longitudinal research
Produce strong research deliverables, such as briefs, screeners, test plans, analyses, heuristic reviews, and reports
Communicate findings clearly and consistently using visual artifacts that make insights accessible across the organization