Sr. UX/UI Design (Onsite - Raleigh, NC)

OMG Technology•Raleigh, NC

4d•Onsite

About The Position

Sr. UX/UI Design (Onsite - Raleigh, NC) Position Summary: We are looking for a Sr. UX/UI Design to lead a high-performing design team and shape the future of user experience across our retail ecosystem. This role blends creative leadership, strategic thinking, and deep collaboration with teams across product, engineering, merchandising, operations, marketing, and analytics. You will champion user-centered design, elevate design quality, and drive a unified experience strategy that spans consumer-facing digital experiences, store systems, enterprise tools, and associate workflows using Agile methodologies. The primary mission for this role will be to optimize user experiences with a customer-first mindset, ensuring cohesive progress forward across multiple platforms while leading the UX design team on multiple projects.

Requirements

8+ years of UX/UI design experience.
Experience leading UX across complex multi-platform ecosystems (web, app, POS, B2B, internal tools).
Strong understanding of user research methods, accessibility standards, information architecture, and interaction design.
Proficiency with modern design and prototyping tools ( Figma preferred, Sketch, Adobe, or similar), as well as Jira and Confluence.
Experience scaling design operations and design systems.
Experience shaping UX strategy in large, matrixed organizations.
Background in service design, journey mapping, or experience audits.
Experience with rapid concept sketching, wireframing, prototyping, and MVP deliverables while maintaining a longer view of the desired outcome.
Experience with e-commerce, retail operations, or workflow-heavy B2B or enterprise products.
Ability to lead A/B testing programs and translate behavioral results into design improvements.
Excellent communication, leadership, and cross-functional influence skills.

Nice To Haves

NN/g UX Certification (Nielsen Norman Group)
Certified UX Manager (HFI)
Agile certifications
Accessibility certifications (IAAP CPACC/CWCA)

Responsibilities

Lead & Grow the Design Team Build, mentor, and coach a team of UX/UI designers with clear expectations, feedback, and career development.
Foster a culture of creativity, accountability, experimentation, and continuous improvement.
Establish and maintain design standards, workflows, rituals, and scalable design operations.
Champion User-Centered Design Embed user research across discovery, design, and validation.
Translate insights from omnichannel retail experiences—store, curbside, e-commerce, mobile, POS—into actionable design opportunities.
Communicate usability findings and experience insights to influence product decisions.
Shape Retail Experience Strategy Define and evangelize a UX vision that enables common experiences across web, mobile app, POS, B2B platforms, and internal tools.
Partner with product, engineering, marketing, and CX to align vision, priorities, and seamless execution.
Support discovery efforts such as journey mapping, service design, experience audits, and opportunity assessments.
Drive Cross-Functional Collaboration Collaborate closely with product and technology leaders on roadmaps, resourcing, and Partner with analytics teams to interpret behavioral data and generate design insights.
Engage store operations and field teams to understand associate workflows and pain points.
Ensure Design Quality & Governance Review and critique work to ensure usability, accessibility, cohesion, and brand alignment.
Implement and evolve scalable design systems for both customer-facing and enterprise-facing products.
Manage and interpret ADA compliance audits in partnership with product teams.
Measure & Communicate Impact Define and track UX and research metrics tied to user and business outcomes.
Communicate design impact through insights, prototypes, narratives, storytelling, and measurable results.
Apply A/B and multivariate testing to validate design hypotheses and guide iteration.