Staff Business Systems Analyst- Sales Cloud

Zscaler

22h•Remote

About The Position

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Staff Business Systems Analyst to join our IT/Business Apps team. This is a remote role within the US, reporting to the Director, CRM & PRM Applications in the IT Business Apps department. In this pivotal role, you will act as a strategic link between business goals and technical execution, leading the design and delivery of scalable Sales Cloud solutions. You will partner deeply with cross-functional teams to translate complex GTM requirements into high-impact systems that drive efficiency and growth. You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution. You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success. You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

Requirements

8+ years of IT experience including the software development life cycle or equivalent experience
5+ years of hands-on experience with Salesforce.com Sales Cloud platform
Experience gathering requirements, designing business processes, and implementing Salesforce solutions for sales and partner management
Demonstrated ability to drive projects with cross-functional and globally distributed teams
Strong analytical, data-driven, communication, and organization skills; able to provide occasional after-hours support for critical issues as needed

Nice To Haves

Experience with GTM Planning, Qualification, Activity Management or similar sellers-related tools, and integrating them with Salesforce platform
Background in Account and opportunity management, or building scalable lead to opportunity business processes
Experience delivering AI-enabled workflows using Salesforce capabilities such as Einstein or Agentforce, or other AI tools

Responsibilities

Lead requirements gathering and solution design for Sales Cloud implementations, translating business needs into functional and technical designs
Act as a subject matter expert on GTM sales processes, collaborating with business stakeholders and cross-functional teams
Coordinate and facilitate discussions with key business stakeholders to define business and systems goals, prioritizing requirements, and ensuring clarity of deliverables
Drive the execution and delivery of business-critical system enhancements, supporting UAT, and troubleshooting production issues as they arise
Guide offshore and onshore teams through development, QA, and sprint delivery cycles to implement scalable, best-practice solutions