Cloud Systems Analyst

TX-HHSC-DSHS-DFPS•Austin, TX

2d•Hybrid

About The Position

This position is open to U.S. Citizens and permanent residents. The position is located in Austin, Texas and requires 2 or more days per week in the local office. Works under the supervision of the IT Manager performing complex computer system analysis work. Work involves planning, analyzing, and designing user requirements, test plans and scripts, procedures, utility programs, charts, diagrams, tables, and flowcharts. Work includes troubleshooting and solving problems and may involve some development, code deployment, server monitoring and maintenance. Effectively develops and communicates technical, business, and system requirements, SDLC to staff charged with acquiring, developing, and/or implementing products and services. Interacts with the customers to understand the business needs and to effectively communicate the technical solutions to the customer in terms they can understand. Participates effectively on cross-functional teams. Work is performed under general supervision with moderate latitude for the use of initiative and independent judgment. May train others. This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Travel to other work locations may be required. Performs other duties as assigned.

Requirements

At least 4 (four) years of experience as a Systems Analyst, Software Developer, or similar role within Information Technology (IT).
Knowledge of technical approaches used to deliver IT products and services to large client organizations.
Knowledge of Artificial Intelligence and practical application and use.
Skill in communicating with both the customer and development teams.
Skill in writing complex software/utility programs for computer applications.
Skill in estimating project timelines.
Skill in communicating with both the customer and development communities on automation issues.
Skill in writing complex software/utility programs for computer applications.
Skill in estimating project timelines.
Soft skills (personality, relationship-building, communication, stress management)
Ability to read, interpret, analyze existing program code, and make recommendations for improvement or replacement if required.

Nice To Haves

At least (2) two years with Cloud systems such as AWS, Azure, or Google Cloud, as well as Linux experience is desired.
Experience in providing customer support, demonstrating a deep understanding of customer needs and a commitment to resolving issues promptly and effectively.
Experience in utilizing ticketing systems to manage and prioritize customer inquiries, incidents, and service requests.
Experience in documenting support interactions, troubleshooting steps, and solutions for future reference.
Experience collaborating with cross-functional teams, including technical support, development, and other teams.
Experience in developing and implementing strategy for migration of self-supported on-prem CI/CD pipelines, tool chains and artifacts to cloud provider offerings including code, artifacts, and pipeline logic.
Experience in building out end-to-end CI/CD tool stack for both on-premises deployment, as well as AZURE deployments.
Experience with multi-cloud implementations, server monitoring and maintenance, preferably Azure App Services, and Linux.
Experience with GitHub/Gitlab, Dynatrace.
Hands-on experience with database tools, including DBeaver and pgAdmin.
Experience with Agile development methodologies.

Responsibilities

Responsible for supporting complex systems to meet customer needs. Includes analyzing production problems as described by the customer, senior analyst, software vendor, and/or customer support staff, problem solving to keep the customer’s applications operational and ongoing maintenance and enhancements to both software and hardware. Ensures systems or products are successfully installed and tested. Prepares and implements test plans, and scripts to ensure quality products or modifications are implemented. Adequately trains other technical support staff, or customer in the successful modifications or implementation to software systems. May design and/or code complex new programs or modify existing programs. Will do code deployments, server monitoring and maintenance, along with analyzing and remediating application & server vulnerabilities.
Responsible for analyses of assigned work requests, using the Help desk remedy process to determine estimated hours and costs of work effort and duration. Develops, submits and maintains all necessary documents according to the appropriate Project Management Life Cycle, System Development Life Cycle, and Governance Processes. Documentation efforts include creating documents, obtaining document approval signatures, and recording documents. Examples are business requirements, cost estimates, change advisory board, project plans, work plans, test plans, system requirements, design documents, data dictionary, entity relation diagrams, flowcharts, and proposals. May recommend acquisition of commercial products and/or services, when cost effective, to achieve objectives.
Evaluates existing and proposed computer applications to verify business requirements, system requirements, and equipment configurations are considered. Analyzes complex business processes, equipment, and techniques for applicability, reliability, efficiency, speed, cost, flexibility, and meeting customer needs. These duties include coordinating applications interfaces with other areas within the Department, between vendor owned systems, as well as between State Agencies with the coordination of management.
Uses initiative and independent judgment on an on-going basis to identify needs and opportunities to improve business processes through; automation, consolation, efficiency, and provides possible solutions.
Other duties assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Benefits

Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

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