Startups GenAI Sales Operations Lead

Amazon • New York, NY

2d

About The Position

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. AWS is seeking a Startups GenAI Operations Lead. This position will be responsible for designing and implementing scalable operational mechanisms that connect business strategy to execution through data-driven decision making and rigorous inspection systems. The role encompasses managing Strategic Business Reviews, Forecasting, and Top Deal Calls while establishing essential business rhythms that create the operational backbone for predictable business outcomes and growth in our Startups GenAI business. As a trusted advisor, this Startups GenAI Sales Operations Lead position will lead time-sensitive executive responses and conduct comprehensive data analyses to inform strategic decisions. The role will spearhead critical cross-functional projects including GPU capacity tracking, credits monitoring, and planning processes such as headcount planning and territory mapping. Success in this role requires exceptional ability to navigate complex cross-functional stakeholder environments, translate strategic vision into executable plans, and drive results through team leadership and operational excellence. The ideal candidate will develop simple, scalable solutions to difficult problems, demonstrate excellent project management skills, and communicate complex analytical results clearly and effectively, both in writing and verbally. In this role, you will leverage expertise in workflow optimization and data analytics to define key sales support systems aligned with our GenAI business objectives. You'll build strong relationships across Sales, Business Development, Partner, Finance, and Marketing functions, enabling you to lead change management initiatives and enhance operational productivity within the Global Startups GenAI business. Through removing roadblocks and driving solutions, you will empower our specialized sales force to effectively acquire, grow, and retain the best GenAI startups on AWS. About the team You are a key member of the regions leadership team, so you spend time in 1:1s with your Region's Sales Leader and Sales Managers. You love data and are comfortable providing deep analysis, spotting trends and leading interventions. You foster a community of knowledge sharing on our team, so we benefit from your unique perspective and ways of solving problems. Because you are a builder and inventor, often your methods for solving these problems are novel and valuable to others. You go above & beyond by acting as a stand-in for your leadership team in key internal reviews with EMEA and WW stakeholders, and deploying your best practices in other EMEA regions or even worldwide. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Requirements

• Bachelor's degree or equivalent
• Experience using sales CRM tools such as Salesforce
• 5+ years of experience in business operations, sales operations, or related fields with demonstrated success in scaling operational mechanisms
• Track record of driving results through data-driven decision making, with exceptional analytical and business judgment skills
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent
• Track record of building and scaling operations in high-growth B2B technology or enterprise software companies
• Strong understanding of Amazon's operational model and mechanisms
• Understanding of startup ecosystem
• Experience partnering with C-suite executives and influencing senior stakeholders

Responsibilities

• Deliver high-impact operational mechanisms (e.g., Strategic Business Reviews, Forecasting, and Top Deal Calls) that drive GenAI business operational excellence and growth, converting strategy into measurable business outcomes
• Design and operate scalable system to prioritize GenAI resources across the startup ecosystem through headcount planning, capacity tracking, credits monitoring, etc.
• Support customer acquisition goals through a goaling framework and mechanisms
• Lead time-sensitive executive responses and conduct comprehensive data analyses to inform strategic decisions

Benefits

• Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
• Learn more about our benefits at https://amazon.jobs/en/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level