State Supervisor

Stenger & Stenger PC•Grand Rapids, MI

About The Position

Stenger & Stenger, LLC is a growing, prominent firm focused on retail consumer debt collections. As part of our continued expansion, we are seeking a State Supervisor to lead and develop our Legal Support Team. This role is centered on leadership, operational excellence, and team development. The State Supervisor is responsible for driving performance, building a strong team culture, and ensuring efficient workflows across assigned states. While legal knowledge is valuable, success in this role is defined by the ability to lead people, solve problems, and continuously improve processes.

Requirements

Bachelor’s degree in a related field (Legal Studies preferred, but not required)
Minimum of 2 years of leadership experience (legal environment preferred but not required)
Strong organizational, communication, and team management skills
Proven ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office (Outlook, Word, Excel) and case management systems

Nice To Haves

Experience in creditor’s rights or civil litigation is a plus, but not the primary focus

Responsibilities

Lead, coach, and develop a team of legal support staff to achieve departmental and firm goals
Foster a culture of accountability, collaboration, and continuous improvement
Provide clear direction, performance feedback, and professional development opportunities
Make recommendations regarding hiring, promotions, disciplinary actions, and terminations
Conduct timely and meaningful performance reviews
Direct and manage daily workflow to ensure efficiency, accuracy, and timeliness
Monitor team productivity and proactively address performance gaps
Allocate resources effectively to meet changing workload demands
Partner with leadership to align staffing levels with firm-wide needs
Work closely with attorneys, managers, and other departments to ensure seamless operations
Maintain strong working relationships across the firm to support shared objectives
Act as a communication bridge between leadership and support staff
Identify inefficiencies and implement solutions to improve workflows and outcomes
Monitor state-level procedures and ensure consistent execution of firm standards
Oversee training and onboarding to ensure team readiness and success
Ensure timely completion of administrative responsibilities including timekeeping, scheduling, and reporting
Ensure prompt execution of directives from firm leadership
Track and manage departmental metrics and deadlines
Maintain high standards for quality, compliance, and productivity