Store Supervisor

Friends of the High LineNew York, NY
5d$31Onsite

About The Position

Friends of the High Line is seeking a dynamic and experienced Store Supervisor to lead day-to-day operations in its flagship retail store. The High Line Shop, launching in April 2026 and located in a high-visibility, high-traffic area of the park, will blend commerce, culture, and community. All proceeds from the store will support the maintenance, operations, and programming of the High Line. This is a unique opportunity to shape a new kind of retail experience in New York City. Beyond strengthening the long-term financial resilience of the park, the High Line Shop will elevate the visitor experience. The Store Supervisor, in tandem with and reporting to the Store Manager, will work to achieve operational excellence and ensure that the store is a vibrant, mission-aligned extension of the High Line experience. Responsibilities include, but are not limited to: driving sales and maximizing store profitability, training and managing a team of passionate sales associates, delivering exceptional customer service, opening and/or closing the store efficiently, and acting as an ambassador for the High Line.

Requirements

  • 2+ years of experience in store management
  • Demonstrated ability to lead and inspire high-performing teams in fast paced environment
  • Outstanding communication, problem solving, and conflict resolution skills
  • Warm, engaging presence and a strong commitment to the highest standards of hospitality and customer service
  • Ability to work both independently and as part of a team
  • Passion for the arts, design, sustainability, parks, and cultural storytelling
  • Enthusiasm for public engagement, education, and tailoring communication to diverse audiences
  • Comfortable working in a mixed indoor/outdoor environment
  • Ability to stand for extended periods
  • Capacity to lift and move products up to 40 lbs regularly

Nice To Haves

  • Attention to detail
  • Calm under pressure
  • Adaptable
  • Good-humor
  • Dependable/reliable
  • Team player
  • Initiative
  • Salesperson-ship
  • Eye for visual merchandising
  • Ability to multi-task

Responsibilities

  • Work closely with Store Manager to oversee daily retail operations, including opening/closing procedures, cash handling, stock replenishment, and floor readiness
  • Deliver and maintain an extraordinary customer experience
  • Create a warm, inclusive, and informative retail environment that reflects the diverse audience of the High Line
  • Lead by example, mentoring and motivating sales associates to perform as a mission-driven retail team
  • Foster a positive team culture rooted in hospitality, respect, inclusivity, and enthusiasm for the High Line
  • Implement strategies to drive traffic, maximize sales, and achieve store performance targets
  • Ensure the store is impeccably maintained and organized, following visual merchandising standards, brand guidelines, and product rotations
  • Ensure all staff are knowledgeable about products and retail partnerships, as well as the High Line’s broader history and art, horticulture, and cultural programming
  • Resolve customer concerns with professionalism and care, escalating to the Store Manager when appropriate
  • Submit daily shift reports
  • Assist with inventory management and e-commerce fulfillment, including processing shipments, and monitoring and responding to customer inquiries and concerns

Benefits

  • Medical, dental, and vision insurance
  • Paid primary and secondary caregiver leave
  • 20 Vacation days, 7 sick days, and 10 paid holidays with floating holidays & Winter Fridays
  • Discounted Citi Bike Membership
  • Discounts with vendors at the High Line & around the Meatpacking neighborhood
  • Free entrance to the Whitney Museum
  • Supplemental short-term disability insurance and paid life insurance
  • Commuter benefits
  • Flexible Spending Accounts
  • Contribution in a 403(b) retirement plan
  • Employee Assistance Program
  • Growth & Development
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