Strategic Account Manager

Faros•San Mateo, CA

About The Position

At Faros AI, we are revolutionizing the way engineering organizations operate, with an engineering intelligence platform that provides visibility and context across the organization's software delivery systems. This deep operational context supports engineering leaders today, and is increasingly essential as AI agents begin to operate within real software delivery environments. Faros AI is laying the foundation for how humans and AI will build software together in the years ahead. The Role Faros AI is looking for a Strategic Account Manager to own and grow relationships with our most important enterprise customers. This role is responsible for ensuring customer success, driving expansion opportunities, and building long-term strategic partnerships with engineering leaders and platform teams. You will work closely with senior stakeholders at large organizations to help them realize the full value of the Faros platform while identifying opportunities to expand usage across teams and business units. This role requires a combination of enterprise relationship management, strategic thinking, and commercial ownership.

Requirements

5+ years in enterprise account management, customer success, or enterprise sales
Experience managing large enterprise accounts
Proven ability to drive account growth and expansion
Strong executive-level communication and relationship-building skills
Experience working with technical stakeholders such as engineering leaders or platform teams
Ability to navigate complex organizations and multiple stakeholders
Comfortable operating in a fast-moving startup environment

Nice To Haves

Experience selling or managing accounts in developer tools, DevOps, or engineering productivity platforms
Experience with usage-based or platform products
Background working with engineering or technical buyers

Responsibilities

Manage and grow relationships with Faros’ top enterprise customers
Act as the primary point of contact for strategic accounts, building trusted partnerships with engineering leadership
Drive customer adoption and ensure customers realize measurable value from the Faros platform
Identify and close expansion opportunities within existing accounts
Develop account plans to expand Faros usage across teams, departments, and business units
Partner with Customer Success, Product, and Engineering to ensure customer needs are addressed
Run executive business reviews and strategic planning sessions with customers
Track account health, renewal timelines, and growth opportunities