Strategic Account Manager

Ryder Supply Chain Solutions

1d • $55,000 - $60,000

About The Position

The Freight Brokerage Strategic Account Manager will be responsible for operating and supporting a portfolio of new and existing customers through the development of transportation providers. Develop a carrier coverage strategy and have full autonomy for supporting a customer's transportation coverage needs. Directly engage with cross functional teams as needed to build a network of service providers that allows them the ability to foster an effective customer relationship.

Requirements

• Strong verbal and written communication skills, Required
• Demonstrates problem solving skills, Required
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required
• Demonstrates customer service skills, Required
• Effective negotiation skills, Required
• Competitive nature and the drive to contribute to winning culture, Required
• Flexibility to operate and self-driven to excel in a fast-paced environment, Required
• Detailed oriented with excellent follow-up practices , Required
• Ability to work independently and as a member of a team , Required
• Capable of multi-tasking, highly organized, with excellent time management skills, Required
• Ability to lead/manage others, Required
• Ability to inspire and develop staff, Required
• H.S. Diploma/GED, Required
• 3 years or more in Business related experience, Required
• MS Office (Outlook, Excel, Word, PowerPoint, etc) Intermediate, Required

Nice To Haves

• Bachelor's degree in business, Logistics, or related field of study, Preferred

Responsibilities

• Develop relationships with transportation providers to maximize penetration of customer freight portfolio through soliciting capacity
• Leads small group of SMA's as a mentor.
• Supports all parties with carrier related issues as needed.
• Staffing performance management and development of SMAs to ensure established performance goals within the team
• Tenders accept/reject loads, creates loads, sets appointments, dispatches, tracks and traces loads, root cause problem solves issues, and resolves/communicates to carrier and/or customer as appropriate
• Negotiate rates with transportation providers to ensure that margins are achieved for commission targets and account goals
• Manage day-to-day planning and scheduling of coverage for loads to ensure proper all customer's needs are met in the agreed upon time period
• Continuous improvement in all segments of the business
• Schedules and dispatches while ensuring compliance of Federal, State, and Local regulations.
• Responsible for timely updating of load statuses to the TMS.
• Maintain a positive employee related climate and maintain a customer satisfaction index at a World Class Level while having availability 24/7/365 for responsibilities
• Performs other duties as assigned

Benefits

• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED