Strategic Implementations Manager

TestBox • San Francisco, CA

13d

About The Position

TestBox was founded with a bold mission: to fundamentally transform how software is bought and sold. We’re building a platform that empowers buyers with transparent, interactive software experiences, while equipping sellers with powerful tools to deliver exceptional buying and onboarding journeys. Our core technologies - synthetic data, intelligent orchestration, and our unique product graph - help teams achieve faster implementations, clearer insights, and increase trust with their customers.
At TestBox, we're not just improving demos; we're building the next generation infrastructure for software transactions, creating seamless experiences from initial interest to successful onboarding and beyond.
We're a fast-growing startup built by a team that values experimentation, velocity, and customer impact. We’re backed by world-class investors and are building a platform that’s disrupting the traditional B2B sales motion.
We’re looking for someone who is operationally sharp, technically curious, and thrives in high-growth environments. You are comfortable managing complex, multi-stakeholder implementation projects and equally comfortable building processes where none exist. You’ve led technical implementations or onboarding programs at B2B SaaS companies, and you know how to drive customers from signed contract to time to value. This hire will play a critical role in owning the day-to-day project management of customer implementations across our enterprise accounts.
You understand that implementation quality directly drives customer outcomes and long-term revenue. You bring executive presence, communicate with clarity, build trust quickly with both technical and non-technical stakeholders, and translate customer requirements into actionable specifications. Internally, you operate with discipline and accountability — tracking dependencies, surfacing risks early, and keeping cross-functional teams aligned. You are proactive, resourceful, and energised by the opportunity to bring structure to a post-sales function that is scaling fast.

Requirements

• Experience managing enterprise or mid-market B2B SaaS customers end to end
• Experience managing complex, multi-stakeholder technical implementation projects end to end
• Experience operating in a startup or high-growth environment
• Strong project management capability across technical implementations, translating business needs into technical specifications
• Technical fluency — you don’t need to build the product, but you need to understand how it’s built well enough to talk credibly with both engineers and customers
• Confidence engaging senior stakeholders and building trusted partnerships
• A structured, process-driven mindset with high attention to detail
• The ability to translate customer feedback into clear, actionable internal insights
• A bias toward ownership, action, and continuous improvement
• Impeccable communication skills, written and verbal

Responsibilities

• Own the day-to-day project management of customer implementations across the portfolio, from kickoff through go-live, in partnership with our technical solutions team
• Drive time to value by managing timelines, unblocking dependencies, and ensuring deliverables meet quality standards
• Coordinate cross-functionally with engineering, product, and customer engineering to keep complex multi-stakeholder projects on track
• Surface risks and blockers early, communicate project status clearly to internal and external stakeholders
• Translate implementation learnings and customer feedback into actionable insights for Product and Engineering as the voice of the customer
• Design, build, and improve post-sales processes to strengthen scalability and operational maturity
• Escalate and manage critical support needs to ensure our customers ongoing success

Benefits

• Generous equity package for meaningful ownership.
• Prioritization of your professional growth, with dedicated career development support.
• Flexible, unlimited PTO with a minimum expectation for recharge.
• Mental Health benefits.
• Fitness allowances.
• Learning allowances.
• Remote and office setup allowances to ensure productive and comfortable working environments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed