Strategic Meeting Manager System Administrator

BMO•Chicago, IL

4d•Hybrid

About The Position

The role involves creating and maintaining registration sites, EBM Department training and coaching, and collaboration to improve process and experience. This role impacts BMO's image and reputation through the enhancement of the customer experience through support of the Strategic Meeting Management System across all BMO Lines of Business. These events are highly visible and involve clients as well as senior-level executives. Creates and maintains internal standards and best practices to communicate the brand message in a consistent and effective manner. Creating and maintaining Cvent registration sites, ranging from simple to highly complex. Collaborating with SMMS Manager on consistency, coverage, process improvements/integrations, Cvent maintenance, template management, training & development. Collaborate with Team Leads and Co-Heads on implementation improvements and process Collaborate with SMMS Manager, EBM Manager, and Cvent contacts on process roll-outs and insights through meetings and trainings. Partner with Event Managers on their timeframes, brand consistency, and expectation management.

Requirements

Bachelor’s or Technical Degree required
3-5 years' relevant experience working in a strategic meeting/registration management role
Expertise with a strategic meeting management platform (preference of Cvent), including, but not limited to Passkey, Attendee Hub, and Salesforce features
Technical proficiency (including AI) gained through education and/or business experience to manage the SMMS platform
Excellent verbal & written communication skills
Convey technical information to a general audience
Exceptional collaboration & team skills, with ability to be assertive and proactive
Must work independently with strong organization skills and attention to detail
Provide a high level of service in a fast-paced environment
Effectively manage multiple projects with competing priorities
Strong knowledge base of Excel, Word, and PowerPoint

Nice To Haves

Cvent Certification(s) considered an asset: Event Management Certification, Event Management Advanced Certification, Attendee Hub Certification, Account Administrator, System Administrator

Responsibilities

Creating and maintaining registration sites
EBM Department training and coaching
Collaboration to improve process and experience
Creating and maintaining Cvent registration sites, ranging from simple to highly complex
Collaborating with SMMS Manager on consistency, coverage, process improvements/integrations, Cvent maintenance, template management, training & development
Collaborate with Team Leads and Co-Heads on implementation improvements and process
Collaborate with SMMS Manager, EBM Manager, and Cvent contacts on process roll-outs and insights through meetings and trainings
Partner with Event Managers on their timeframes, brand consistency, and expectation management