Strategic Partner Coordinator

Greenway Health

About The Position

As a Strategic Partner Coordinator, you will support the growth and success of Greenway’s strategic partnerships and marketplace solutions. In this entry-level role, you will assist in managing partner relationships, selling cross-functional efforts, and helping drive initiatives that enhance Greenway’s product offerings and customer value. You will work closely with Strategic Partner Managers and internal stakeholders across Sales, Marketing, Product, Legal, Compliance, Support, and Finance to ensure successful partner engagement and execution. This role is ideal for someone early in their career who is eager to grow in healthcare technology, partnerships, and go-to-market strategy.

Responsibilities

Revenue & Opportunity Support: Support partners in identifying new partnership opportunities and expansion initiatives. Assist with tracking leads, selling opportunities, and revenue performance related to marketplace and strategic partners.
Customer Success: Serve as the primary point of contact for partners and customers, ensuring their satisfaction and success with Greenway’s products and services. This is a customer-facing role.
Executive Relationship Management: Foster strong executive alignment with business partners, focusing on joint business outcomes and long-term collaboration.
Sales Campaigns: Design and execute targeted campaigns to educate partners and customers about Greenway’s offerings, strategic initiatives, and value propositions.
Sales Enablement Assistance: Help coordinate partner-related sales campaigns by preparing materials, updating documentation, and ensuring internal teams have accurate partner information.
Customer-Facing Support: Participate in partner and customer meetings as needed, document action items, and ensure follow-through on commitments.
Regulatory Compliance: Maintain compliant agreements and processes, protecting both Greenway and its clients.
Performance Review: Regularly analyze sales performance against business case expectations, using P&L statements to assess profitability and guide strategic decisions.
Contract Management: Use Spotdraft to manage partner contracts and ensure alignment with sales goals.
Revenue Tracking: Partner with Finance and Sales to monitor solution revenues and profitability, leveraging P&L analysis.
Support & Escalation Coordination: Help facilitate resolution of partner or customer inquiries by connecting the appropriate internal teams and tracking issue resolution.
Industry Expertise: Stay current on healthcare integration technologies and support models to better serve customers.
Market Analysis: Continuously research market trends, competitor activities, and customer feedback to identify new opportunities.
Customer Relationship Building: Develop and maintain strong relationships with key customers and partners, acting as their advocate within Greenway.
Strategic Growth: Identify and pursue new market segments, tailoring strategies to maximize customer acquisition and retention.