Strategy & Operations Associate

GlossGenius•New York, NY

1d•$120,000 - $170,000•Hybrid

About The Position

GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. Over 100,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one. About the Role We're building a team of high-impact generalists who thrive in ambiguity and turn strategic priorities into operational reality. As a Strategy & Operations Associate, you'll be aligned to a functional department —from Marketing and Sales to Customer Experience and beyond— and work closely with leadership, tackling our most pressing opportunities and driving measurable business outcomes. This role is for operators who move fast, think strategically, and get hands-on with building scalable solutions. You'll test new marketing channels, build AI-powered systems that multiply team capacity, identify operational gaps, and own high-impact projects from concept through launch. If you're energized by variety, rapid iteration, and the chance to shape how a fast-growing company operates, this is your opportunity. You must be commutable to our NYC headquarters. We default to being in-office 3-4 days per week with required attendance on Tuesdays and Thursdays.

Requirements

2-6 years of professional work experience with a track record of driving results; preference for prior experience working in consulting, finance or related field
Experience at a high-growth startup is required
Hands-on experience building with AI tools and systems—you've shipped things that work
Strong analytical thinking with the ability to design clean experiments and interpret data
Ability to deal effectively with ambiguity, thrive in an unstructured, fast-paced environment with competing deadlines, and re-prioritize demands as events change
Passion for empowering small business owners to be successful; possess a high level of empathy for our customers and a strong desire to deeply understand their needs

Responsibilities

Drive growth initiatives across marketing, sales, and customer experience by testing and validating new acquisition channels, retention strategies, and operational experiments
Create AI-powered tools and workflows that multiply output
Partner with your respective leader to identify growth opportunities and operational gaps, getting hands-on to solve for those gaps
Translate strategic priorities into concrete action plans, taking ownership of high-impact projects and working cross-functionally from concept through launch
Run rapid tests across multiple functions and drive analysis and execution of new ideas

Benefits

Flexible PTO
Competitive health & dental insurance options, with premiums partially or fully covered by GG
In-person opportunities that are designed to help team members foster collaboration and build community (i.e., working out of a co-working space, team dinners, and other team building activities)
Fertility and adoption benefits via Carrot
Generous, fully-paid parental leave policy
401k benefit—employees are eligible to contribute starting day 1 of employment
Professional Development—employees receive a yearly stipend for approved learning and educational-related expenses
Pre-tax commuter benefits
Dependent Care FSA
Home office support