Strategy & Operations Principal

HockeyStack • San Francisco, CA

1d • $180,000 - $220,000 • Onsite

About The Position

We're looking for a Strategy & Operations Principal to lead the team responsible for ensuring our customers extract maximum value from HockeyStack. You'll combine strategic leadership with hands-on execution — owning outcomes across multiple workstreams, managing executive stakeholder relationships, and directly leading the customer-facing team that drives day-to-day customer success. This is a player-coach role: you set the direction, you build the team, and you deliver.

Requirements

• 7+ years of experience, with a strong foundation in management consulting, strategic advisory, or a senior operational role at a high-growth company.
• Proven experience managing teams — you've built, led, and developed people in a fast-paced environment.
• Proven experience delivering customer-facing projects with measurable business outcomes.
• Excellent executive stakeholder management — you're comfortable presenting to and influencing senior leaders.
• Strong strategic thinking with the ability to translate ambiguous problems into clear plans and outcomes.
• High-ownership mentality. You operate with autonomy and hold yourself accountable for results.
• Excited about in-person work, 5 days per week in San Francisco.

Responsibilities

• Lead and manage the customer-facing team responsible for driving customer value, product adoption, and ongoing engagement.
• Own outcomes across multiple strategic workstreams — customer projects, internal operations, and cross-functional initiatives.
• Manage executive stakeholder relationships, both internally and with customers, ensuring alignment on priorities and outcomes.
• Deliver customer projects directly while coaching and developing team members to operate at a high level.
• Identify systemic opportunities to improve how customers realize value from HockeyStack and drive projects to address them.
• Partner with leadership to shape team strategy, resource allocation, and operational priorities.
• Build and optimize scalable processes that support the team's growth and the company's hyper-growth trajectory.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed